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Call Center Representative (Telecom)
SSM Health Madison, WI
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$38k-48k (estimate)
Full Time | Ambulatory Healthcare Services 5 Months Ago
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SSM Health is Hiring a Call Center Representative (Telecom) Near Madison, WI

It's more than a career, it's a calling.

WI-SSM Health West Beltline

Worker Type:

Regular

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • May perform clerical or administrative duties.
  • Performs other duties as assigned.

EDUCATION

  • High school diploma or equivalent

EXPERIENCE

  • No experience required

PHYSICAL REQUIREMENTS

  • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
  • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
  • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
  • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
  • Frequent keyboard use/data entry.
  • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
  • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
  • Rare climbing.

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

5940840164 CO Dane Answering Services

Scheduled Weekly Hours:

32

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$38k-48k (estimate)

POST DATE

01/28/2023

EXPIRATION DATE

05/31/2024

WEBSITE

ssmhealth.com

HEADQUARTERS

MONONA, WI

SIZE

15,000 - 50,000

FOUNDED

1874

CEO

JAMES RICHARDSONL

REVENUE

$5B - $10B

INDUSTRY

Ambulatory Healthcare Services

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The following is the career advancement route for Call Center Representative (Telecom) positions, which can be used as a reference in future career path planning. As a Call Center Representative (Telecom), it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative (Telecom). You can explore the career advancement for a Call Center Representative (Telecom) below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

Butler University
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