Description

DUTIES AND RESPONSIBILITIES: 

· Develop, maintain, and manage training programs. 

· Determine requirements, requisitions, and reporting materials used in training program. 

· Coordinate training activities and scheduling according to training program. 

· Manage multiple training projects simultaneously involving successfully organizing, planning, and executing large-scale training projects from vision through implementation.

· Design training materials that can be used by multiple federal agencies. 

· Establish a project training plan including audience, approach, design, and list of deliverables. 

· Use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.

· Ensure all materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant. 

· Work with learning management system administrator to assign training and upload computer based training; track training completions and report metrics. Provide support for coordinating, developing, and delivering computer-related training to the user community. 

· Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs.

· Prepare student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). 

· Train personnel by conducting formal classroom courses, workshops and seminars. 

· Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software and hardware programs such as modeling and simulation and prototyping efforts. 

· Provide input to the Training Manager and the Contractor Program Manager on which decisions for training validation and or modifications of specified items or systems can be corrected. 

· Work on all the assigned duties by the management.

Requirements

REQUIRED SKILLS AND QUALIFICATIONS: 

· Bachelor’s degree in business, Education, Information Technology OR Information technology certifications (MS-MCT, CompTIA CTT , etc.)

· Must be a US Citizen and able to obtain and maintain a Secret clearance.

· Must be able to travel at least 25% internationally.

· Minimum of 5 years of experience in Information Technology. 

· Excellent written and verbal communication skills. 

· Demonstrated initiative, sound judgment, effective decision-making. 

· Experience in Customer Service 

· Understand computer functions and related technical terminology and how they are applied in everyday business situations. 

· Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office, and applications such as from SAP and Peoplesoft). 

· Experience using Microsoft 365 productivity tools. 

· Prior technical training experience preferred.

PHYSICAL REQUIREMENTS:

· Must be able to remain in stationary position for up to 50% of the time. 

· Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer. 

· Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customers. 

· Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc. 

· Must be able to deliver presentations as needed. 

· Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.

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