Job Title : Training Specialist III

Location : (Remote) Massachusetts or New York State

Duration : 12 Months

Responsibilities :

Translate business requirements into sound end-user training materials instructor-led training guides, Web-based training, self-study tutorials, exercise guides, user procedures and job aids.

Define and populate training data within sandbox environment to support training objectives. Develop and author appropriate business process and systems training programs.

May have to take existing material and recreate or modify. Requires Bachelor s degree in Instructional Design or equivalent work experience.

3-5 years experience in training discipline)

• Work with stakeholders across the gas organisation to help them adapt to new ways of working and embrace transformational goals
• Identify training needs and support creating and implementing training plans
• Develop and deliver training to end users virtually, hybrid, and in-person, depending on the need of the stakeholders
• Provide post go live support following deployments, enhancements, and fixes of defects
• Experience with Salesforce, Salesforce Dispatch Console, Salesforce CRM, Salesforce Field Service Lightning, IBM Maximo, ESRI / ArcGIS products, and / or Lemur preferred
• Experience delivering change and training to a diverse workforce of union and non-union employees
• PROSCI, ADKAR, CCMP, or other change management certifications preferred
• Experience with ADDIE style of training delivery preferred
• Support project teams in integrating change management activities into their project plans
• Focus on changes to business processes, systems and technology including shifts in job roles and responsibilities
• Work though many others in the organization to succeed
• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
• Identify potential people-side risks and anticipated points of resistance; and develop specific plans to mitigate or address the concerns
• Work hours are generally between 8am and 5pm, although earlier and later can happen infrequently when training delivery occurs to the business

About SSi People :

With over 25 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering an exceptional experience for our consultants, our clients, and our internal team.

Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly.

More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.