Essential Job Duties

• Monitors and provides daily staff productivity 
• Monitors daily workflow and makes adjustments as needed
• Handles escalated situations in a calm, professional manner
• Thoroughly reviews problem accounts and communicates resolutions in a professional manner 
• Oversees special projects to ensure they are completed in a timely manner
• Assists with Departmental training
• Attends educational sessions and department meetings as scheduled
• Adheres and complies to all policies and procedures
• Ability to perform all other duties as assigned or requested. 

Experience

• High School Diploma
• Bachelor's degree (B.S. or B.A.) from four-year college or University
• Two to Three years related experience