Provides general training to all new and existing employees on revenue cycle concepts, processes, and systems. This position will be located in the Fort Wayne, IN area.

Essential Job Duties:

• Assists with the strategic development, coordination and presentation of training and education programs for all associates within the Revenue Cycle teams.
• Assists with the development of training initiatives and ensures that goals and objectives of those Revenue Cycle teams are properly defined and clearly established.
• Communicates and educates associates on policies and procedures to ensure compliance with regulatory bodies with both verbal and written communication and ensures consistent company-wide implementation.
• Cross Train in all areas of the SSC to develop a knowledge base to benefit the education program.
• Assist with follow-up studies of all completed training to evaluate and measure results, modify programs as needed, and develop effective training materials utilizing a variety of media sources.
• Assist with the development of communications to ensure associates have knowledge of training events and general information.
• Conduct training and education meetings, lessons and communication upon direction of the Quality and Training Manager 
• Travel to all seven Fort Wayne area hospitals to conduct in person training.
• Assists in the enhancement and standardization of the SSC’s workflow processes throughout the revenue cycle to assist in achieving consistency in maintaining the critical success factors outlined.
• Works in conjunction with the Quality and Training Manager on all system implementations to clearly define and build workflow from an operational perspective.
• Recommends and implements for appropriate training programs that will further enhance and hone the technical competencies of the staff at the SSC.
• Conduct training programs, and acts as a Subject matter Expert on training programs pertaining to the Revenue Cycle team
• Performs other duties as assigned

Qualifications:

• High school diploma or GED required
• Associates degree in Education or related field required
• One year of relative experience in a business setting, preferably health care based required
• One year experience with creating and creating training documents required.
• Experience with Cerner preferred
• Experience with health insurance and registration preferred