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Director, Site Reliability Engineering

SS&C

Waltham, MA | Full Time

$187k-234k (estimate)

0 Months Ago

Director, Site Reliability Engineering

SS&C Waltham, MA

$187k-234k (estimate)

Full Time 0 Months Ago

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SS&C is Hiring a Director, Site Reliability Engineering Near Waltham, MA

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Job Description
SS&C Intralinks provides technology solutions for the global banking, deal-making and capital markets communities. As pioneers of the virtual data room, SS&C Intralinks enables and secures information flow, facilitating strategic initiatives such as mergers and acquisitions, capital raising, and investor reporting. Today, SS&C Intralinks has earned the trust and business of more than 99 percent of the Fortune 1000.
About the Team
The SS&C Intralinks SRE team are the guardians of production and production adjacent applications supporting the Intralinks customer experience. The SRE team ensures uninterrupted service delivery to Intralinks’ clients using advanced automation, devops tools and acts as the gateway before new features can be released to production. The SRE team is the escalation point for complex customer incidents and helps drive service restoration in cases of degradation.

Overview

The Director, Site Reliability Engineering leads a 24x7 team of engineers responsible for the sustained reliable operation of Intralinks applications. This highly technical leader will work closely with our Technical Support Team, Global Operations Center, Service Management, Research and Development and Infrastructure Operations teams to ensure that the Intralinks suite of applications is efficient, fast, and well instrumented for optimal observability and performance.

Evaluates, from a reliability standpoint, the materials, properties, and techniques used in production.
Advises design engineering on selection, application and test of electronic components and systems.
Recommends design or test methods and statistical process control procedures for achieving required levels of product reliability.
Determines reliability requirements of components and systems to achieve company, customer, and security reliability objectives.
Develops new acceleration techniques and analytical tools to assure the early identification of potential problems with new products, packaging, processes, and product reliability.
Makes recommendations for changes the selection and application of components and systems.
May propose changes in design or formulation to improve system and/or process reliability.
Leader with broad operational or functional responsibilities who participates with other senior leaders or executives establish and ensure the achievement of strategic plans and objectives.
Demonstrates in-depth company knowledge, specialized skills, and influence to solve critical and complex issues.
Participates in the development and administration of broad-scope programs and projects that have significant impact on operational or functional success.

Day To Day

Building diagnostic and analytical tools that improve the MTTA, MTTD and MTTR.
Building systems/site monitoring tools for system health and APIs to ensure smooth operations of production systems
Writes software, scripts and automaton for monitoring production systems
Validate and verify software deliverables for production readiness.
Risk assessment and mitigation of changes to the production systems

Minimum Experience

Experience leading a team of engineers in a 24x7 uptime SaaS environment.
Strong work experience in Unix/Linux, Windows, AWS and Azure.
Strong knowledge Java Web-based enterprise applications.
Strong work experience and troubleshooting skills in Kubernetes systems
Strong work experience in Microservices using Kubernetes and container applications
Working experience of AWS with CloudWatch, EKS, EFS, S3, RedShift and other AWS services
Working experience in using AWS tools to troubleshoot applications (resource constraints, connectivity, alerting, and monitoring)
Sound knowledge in one of the major programming languages (such as Java) and performance tuning.
Ability to automate mundane tasks using shell scripts, python etc.
Working Knowledge in basic networking and various application and transport protocols
HTTP(s), JMS and etc.
TCP, UDP
Experience working with one or more of the following: Splunk, Dynatrace, Zabbix, Prometheus, etc.
Experience working with one or more of the following: Oracle, PostgreSQL, MongoDB
Experience working with messaging subsystems: RabbitMQ, Interconnect, AMQ.
Working experience working with Jenkins, GIT

Preferred

BS or MS in Computer Science or similar discipline
Minimum 7 years of experience in developing Software projects/applications.
Experience leading a diverse team of engineers in a global workforce.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.