General Store Manager

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

Pay Range: $50,000 - $70,000

We strive to create positive memories for all our fans and employees. We are looking for positive, energetic leaders who are passionate about the Dairy Queen brand and delivering exceptional customer service.

The General Manager at Dairy Queen is responsible for managing all aspects of the daily operation of the restaurant. while motivating the team to deliver an excellent fan experience. Applicants should have experience with inventory management and ordering, scheduling, dispute resolution and employee development. The successful applicant will be eager to lead, do things right, be accountable, and have ownership in what they do. 

Our commitment to your continued professional development makes this a great opportunity for you to build a career with us. If you want more out of your career and are a management professional who is looking take on a fun and rewarding new challenge, join our team!

Job Functions:

• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Develop the restaurant’s business plan by working with the District Manager and Operations Manager to manage restaurant profit & loss to optimize sales and profit
• Meet or exceed Dairy Queen brand standards with competency in inventory and cash controls
• Hire, train, coach and develop the store management team and hourly crew members to build a highly skilled and productive team
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Ensure that Food Safety is the top training priority in store operations; role model and enforce safe food handling practices
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Attract new Fans and increase restaurant sales by developing and implementing local, regional and national marketing promotions and activities, including advertising, public and community relations programs, identifying and evaluating local competitors’ store marketing, evaluating program results, identifying and tracking changing consumer demands
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management
• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance

Requirements:

• Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit and loss; previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent
• Strong hospitality and customer service skills
• Proven track record of effectively managing COGS and labor
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Excellent track record of coaching and developing employees
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment.
• Exhibit good manners, proper personal hygiene, and promptness
• Basic computer skills including MS Word, Excel, and Outlook or the ability to quickly learn these systems