Company DescriptionSRI / Strategic Recruiting, Inc.http://srisearch.com/ Since 1994, we have been exceeding the expectations of our clients and we are widely known for our counsel, connections, and integrity. SRI provides the flexibility and personal service of a boutique firm, with the resources, experience and reach of a large global search firm.Job DescriptionThe Outsourced Technical Support consultants assigned will be placed in one of four categories. We understand that each vendor may use different titles for the same level of work/responsibilities, or the same title to identify different levels of work/responsibilities. To accommodate this possible discrepancy, t he following identifies the tasks we will require without regard to a job title; instead the categories will be labeled as Level/Tier 1 to Level/Tier 4. LEVEL/TIER 1Provide direct on-site problem resolution for both on and off warranty desktop systemsTroubleshoot and support end-users of the Administrative, Instructional, and Library systems in terms of problem solvingInstall desktop hardware and softwarePerform desktop imaging and configuration Install and configure printers and specialized peripherals Workstation and desktop software management for all non-terminal clientsHelp to ensure maximum system and network availability Using proper software, monitor systems and servers for worm/virus spyware attacksWindows and/or Apple domain administrationActive Directory administration Create, administer and maintain the users’ computing environments; e.g. creation and maintenance of user account and profiles, creation of logon scripts, server-based storage, user file security, user email accounts Troubleshoot and support end-users with logon, printing, file saving, network access, application problemsAssist with deployment and installation of all hardware and software related to client environmentsTest and install software applications for users Troubleshoot and support the server systems and application softwareMaintain system data backup and restoration procedures Maintain internal intranet and external/public web sites in conjunction with, and as directed by the District/MunicipalityConfigure and troubleshoot hardware components including servers and network equipmentInstall, upgrade and update server applicationsProvide hardware and software evaluation to clientsMeet with the technical staff to review all technical designs Assist with the installation of new initiativesAssist in the troubleshooting of telecommunications and network equipment problemsMonitor system network security and uptimeProvide WAN (Wide Area Network) support and troubleshooting with the Network Operations Center. Install and troubleshoot local and network printers, scanners and multipurpose devices, digital cameras, mobile devices, removable storage devices, i.e. media drivesTroubleshoot and repair workstation hardware, monitors, projectors, printers, etc. Basic workstation OS integrity troubleshooting and re-imaging if necessaryTroubleshoot office and academic software, install software on local machines, user profiles, and update software when applicable and prepare equipment for PowerPoint presentationsTroubleshoot email and application issuesTroubleshoot presentation station problems, physical wiring issuesClean and infected machine of worm/virus/spywareMaintain computer inventoryAdminister help desk proceduresManage and monitor remote Finance Manager Backup and Disaster RecoveryAssist in un-boxing and installing and network equipment as it applies to setup, network connections, re-imaging and post configuration testingLEVEL/TIER 2 – Inclusive of all of the Level/Tier 1 knowledge and/or skills PLUS:Maintains complex information technology computer networks and their operating systemsResolves complex computer workstation problemsDesigns simple information technology computer networksImplements the design of systems for computer networks; advises in the placement of workstations as well as network hardwareInstalls, configures, and supports network operating systemsInstalls, configures, upgrades, scripts and tests industry standard workstation application software and operating systemsAdministers a complex database and/or internet/intranet system, and maintains access at all workstations, including configuring, maintaining and installing switchesImplements appropriate computer network-appropriate protocols to establish and maintain communication between and across networksPerforms site surveys to determine appropriate software applications and hardware needs, or to ascertain the necessary design, configuration, size and type of network requiredServes as lead on large or complex computer network installationOperates complex computer control consoles and peripheral equipmentImplements and supports wireless networksImplements and supports mobile devices as part of the One-to-One InitiativePlans, assigns and directs the work of subordinates, as requiredLEVEL/TIER 3 – Inclusive of all of the Level/Tier 1 & 2 knowledge and/or skills PLUS:Design, configure, implement and troubleshoot LAN based backup, email, FAX and virus solutions along with their respective agents in a multi-platform environmentConfigure and troubleshoot servers for routing and bridging functionsImplement hardware/software based NOS fault tolerant solutions (load balancing, clustering and storage)Configure connectors in a multi-platform environmentInstall, configure and troubleshoot FTP, HTTP and IIS servicesInstall, configure and troubleshoot remote access services on the networkInstall, configure and administer LAN management applicationsInstall, configure and troubleshoot switching, VLAN, router and firewall based technologies (LAN based)Survey, design, install, configure and troubleshoot wireless network LAN technology Read, interpret and act upon logs from network applications for security purposes Maintaining system data backup and restoration proceduresMaintain internal intranet and external extranet web sites Configuring and troubleshooting hardware components including servers and network equipmentInstallation, upgrading and updating of server applicationsProviding hardware and software evaluation to clientsMeet with technical staff to review all technical designsTroubleshoot telecommunications and network equipment problemsMonitor system and network security Provide WAN (Wide Area Network) support and troubleshootingAdditional InformationAll your information will be kept confidential according to EEO guidelines.