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Job Title: Information Technology (IT) Support Technician
Reports To: The IT Support Technician will report to the Client Services Supervisor, Client Services Manager, IT Supervisor/Manager, or equivalent leadership.
Job Overview:
The IT Support Technician performs duties that include being a reference point for all IT-related queries at the user level, responding to user needs promptly, and ensuring the optimal running of all systems, among other technical duties. This position is focused on problem-solving using a high level of technical skill.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Duties and Responsibilities:
Competencies:
Qualifications and Education Requirements:
Physical Demands:
Travel: Local travel may be required up to 25% of the time.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About SPS:
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management in addition to Document Processing Services utilizing leading-edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high-caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
Job Type: Full-time
Pay: $35.00 - $37.00 per hour
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$64k-80k (estimate)
05/18/2024
05/20/2024
The job skills required for IT Technician include Customer Service, Problem Solving, IT Support, Operating System, Computer Science, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technician job description and responsibilities
IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.
01/24/2022: Nashville, TN
These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.
01/21/2022: Honolulu, HI
Sometimes known as computer support specialists or help desk technicians, provide support to computer users. Must also have practical knowledge of computers and networks.
12/27/2021: Wichita Falls, TX
Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
01/22/2022: Kansas City, MO
The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.
03/11/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
02/25/2022: Atlanta, GA
Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.
02/10/2022: Anaheim, CA
Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.
02/14/2022: Scranton, PA
Excellent Problem-Solving and analytical skills.
12/23/2021: Provo, UT
Get professional certifications like Cisco Certified Technician Certification and Training.
12/31/2021: Las Cruces, NM
Step 3: View the best colleges and universities for IT Technician.