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We are seeking a highly motivated and experienced individual to join our team as the Director of Customer Success Operations In this role, you will lead a team of dedicated professionals focused on expediting the payment process and enhancing customer satisfaction through Billing Support. You are responsible for setting the strategic vision, process improvements and ensuring operational efficiency.
Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds. We #succeedtogether through occasional in person collaboration while most of our work is done remotely.
Does this sound like you?
Why SPS?
We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.
At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.
The Day-to-Day
This role will lead a team of customer centric focused payment recovery professionals. For the near term, this will include leading the team through a significant organizational change, evaluate and assess existing practices and seek out and implement process improvement ideas. This will include building on an existing base of team performance metrics to help push the evolution of this department. This is a position of relative high visibility with senior leadership across the organization.
Minimum Requirements
Nice to haves
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
** EOE including disability / veteran **
Other
IT Outsourcing & Consulting
$155k-196k (estimate)
03/22/2024
03/20/2025
spscommerce.com
MINNEAPOLIS, MN
1,000 - 3,000
1987
Public
IAN REDLIN
$200M - $500M
IT Outsourcing & Consulting
SPS provides on-demand supply chain management solutions for businesses.