1 Technical Support Specialist Job in Montgomery, PA
Springs Window Fashions is Hiring a Technical Support Specialist Near Montgomery, PA
Our Team At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.
Salary $16.65 - $18.65 an hour with opportunities for continued advancement.
Flexible Work Schedules Benefits Offered – All associates: 401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full Time AssociatesHealth
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
We strive to create a fun and engaging work environment. We do fun things like..
- Monthly pop up events/competitions (various in nature) like…
- Popsicle Parades
- Pizza Parties
- Holiday Luncheons
- Annual Customer Service Week Celebration in October
- Inbound Contacts – no sales calls or cold calling
- Provide technical support via email, instant messaging or over the phone
- Assist with basic product training
- Order Entry: Including - Samples, quotes, and new orders
- Assist with project planning – evaluating product and motor solutions to meet customers’ needs
- Issue credits, trip charges and return authorizations
- Communicate issues/concerns on product/options to product teams or customer service support staff/management
- Participate in training sessions to expand either product or process knowledge and understanding of company operations
- Assist internal/external customers with the following for motorized blinds and shades
- Programming/set up remotes, apps, gateways
- Troubleshooting of remotes, apps, gateways or product installation questions
- High School Diploma required
- Good communication skills (written, oral, listening, approachable)
- Ability to build relationships with customers
- Good analytical/critical thinking skills
- Multitasking skills
- Reliability
- Basic computer skills
- Understands how to use smart phones/tablets and apps
- Basic understanding of Wi-Fi routers and Wi-Fi networks
- General troubleshooting ability, able to methodically trace issues to identify root cause
- Ability to verbally guide customers in performing programming or troubleshooting procedures effectively
- Ability to clearly describe products, features and function
- Ability to problem solve efficiently
- Ability to teach others in a classroom style setting
- Product
- Systems
- Account
- Work conditions are normal for an office environment
Job Summary
Full Time
Durable Manufacturing
$99k-125k (estimate)
05/22/2023
07/09/2024
springswindowfashions.com
MIDDLETON, WI
3,000 - 7,500
1939
Private
ERIC JUNGBLUTH
$1B - $3B
Durable Manufacturing
Related Companies
About Springs Window Fashions
Springs Window designs and manufactures custom blinds, shades, shutters and drapes for home and business environments.
The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Customer Service, Communication Skills, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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