Description

Company Overview

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have 8,000 associates with locations in North America, Europe, and Asia. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.

Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates. We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor. 

Job Summary:

Responsible for maintaining the Microsoft Exchange and O365 environment and performing technical tasks related to domains, security, email, and users. Administer and support Office 365, Azure, MS Teams, and Exchange policies. Maintain a highly secure system through proper configuration and system access monitoring. Manage and monitor Office 365 services including O365 tenant, cloud Office suite, Exchange, and Teams. Ensuring the overall health, stability, and accessibility of our MS cloud environment.

Job Responsibilities:

• Help modernize and keep in front of the technology space in Office 365 and its surrounding technologies.
• Microsoft O365 Technologies
• Working in and administering Microsoft Azure
• Engineer the installation, configuration, security, operation, and maintenance of servers, equipment, and software related to O365 infrastructure and Exchange.
• Maintain and administer Microsoft Exchange, including daily monitoring, troubleshooting, legal eDiscovery, security, and performance analysis.
• Maintain current industry knowledge of development concepts, best practices, and procedures for O365 suite.
• Ensuring the overall health, stability, security, and accessibility of our MS cloud environment
• Identify key requirements/needs needed from cross-functional teams and external vendors.
• Identifying and managing potential risks and liabilities of MS Exchange and O365 technologies
• Serving as a point of contact for Microsoft Exchange & O365
• Making effective decisions when presented with multiple options for how to progress with responsible technologies.
• Adjusting schedules and targets on the project as needed
• Motivating people involved in the project to complete tasks on time.
• Conduct knowledge transfer to operations team ensuring the service is properly transitioned.
• Maintain project documentation.
• Analyze, evaluate, and overcome project risks, and produce project reports for management and stakeholders.
• Communicate status, issues, and risks to stakeholders.
• Communicate regularly with team members on expected outcomes and any risks or deviations encountered.
• Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines, and allocating resources
• Assist with security risk management and data protection assessments and event response.
• Be the escalation point for security-related email and O365 incidents.
• Participate in IT projects, providing security advice, expertise, and recommendations.
• Participate in audit and compliance tracking and data documentation.

Requirements

Experience:

• B.S. degree related to Information Systems or equivalent experience.
• 5 years of experience with Exchange online and O365 or equivalent knowledge.
• 5 years of experience with PowerShell and Azure management.
• Strong experience with Multi-Geo tenants and tenant to tenant migrations using transfer software such as BitTitan.
• Experience with ADSync, LDAP, Active Directory, Azure, file transfer protocols, API’s, Enterprise Application (SSO) setup, and troubleshooting dataflows.
• Good knowledge on Email gateways and anti-spam (Message LAB, Proof point, Barracuda, Mimecast, Exchange Online Protection, etc.)
• Identity and Conditional Access design and implementation experience
• Experience with implementation/configuration of Office 365 messaging and collaboration tools
• Implementation of advanced functions of Office 365 Security and Compliance center, eDiscovery.
• Industry related certifications strongly preferred but equivalent knowledge will be considered.

Required Skills:

• Good general knowledge of IT and networked systems: web servers, active directory, mail servers, DNS, file servers, databases, Azure and other cloud-based environments.
• Strong understanding and knowledge of email and Microsoft O365 security principles (SPF, DMARC, DKIM)
• Exceptional knowledge of PowerShell.
• Dynamic with excellent analytic skills.
• Excellent reporting and documentation skills.
• Ability to prioritize tasks and manage stress.
• Ability to collaborate on technical issues with wide cross-section of IT and networking experts.

• Vision toward continuous improvement and a passion to have influence on the business.

Working Environment:

• Working conditions are normal for an office environment.
• Willing to work outside normal hours to assist with issues and incidents from as they arise.

• Occasionally, the employee may need travel. Example: go to a manufacturing/warehouse facility. The noise level and working conditions are like those for a manufacturing/warehouse facility.
• The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds.
• This position has 24/7 responsibility for some key production infrastructure equipment. Must be willing to respond to server/network -based outages 24/7.

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement