12 Front Desk Associate Jobs in Estero, FL
SpringHill Suites by Marriott is Hiring a Front Desk Associate Near Estero, FL
Job description
Job description
- Experience in a hotel or a related field preferred
- Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner
- Proficiency with computers
- Basic math skills
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- Guest Service Associates must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
- High School diploma or equivalent required
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Ability to stand during entire shift
- Must be able to convey information and ideas clearly
- Must work well in stressful, high pressure situations
- Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
- Process all guest check-ins, and verify registration information with the guest
- Handle overbooked or 'walked' guests
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Resolve discrepancies on the room status report with housekeeping\
- Train with and learn Food and Beverage operations to fill in as needed
DUTIES
- High standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working is required
- Maintain proper operation of the telephone switchboard
- Handle requests for information, mail and messages in an efficient and courteous manner
- Answer guest inquiries about hotel service, facilities and hours of operation
- Answer questions guests may have regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
- Have knowledge of and assist in emergency procedures as required
- Handle check-ins and check-outs in a friendly, efficient and courteous manner
- Fully comprehend and be able to operate all relevant aspects of the Front Desk including computer system
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Summary
Full Time | Part Time
Accommodations
$30k-39k (estimate)
03/14/2023
05/23/2024
springhillsuites.marriott.com
FRANKENMUTH, MI
200 - 500
2004
MATT DAVIS
$10M - $50M
Accommodations
Related Companies
The job skills required for Front Desk Associate include Customer Service, Guest Service, Life Insurance, Transportation, Teamwork, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Associate job description and responsibilities
Front Desk Associate keeps the front desk and lobby area clean and neat.
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The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.
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Working at the front desk requires using computers to keep records, process payments, and complete other tasks.
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Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.
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The Front Desk employee ensures positive customer experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Associate jobs
A front desk agent does not need any experience but should have a high school degree or GED equivalent.
02/14/2022: Memphis, TN
A front desk receptionist needs to be highly organized, friendly and engaging.
01/09/2022: Chillicothe, OH
Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.
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Front desk employees need to be able to get along and work with a variety of people.
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Always Be Available as a Mentor.
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Step 3: View the best colleges and universities for Front Desk Associate.
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