Supervisory Responsibilities

Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Profit Management

• Meets or exceeds budgeted profit and margin for hotel.
• Accurately forecasts revenues/expenses.
• Prepares annual budget that accurately reflects the hotel's business plan.
• Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.
• Analyzes financial and operating information on ongoing basis to adjust business plans, labor requirements and operating costs.
• Ensures hotel staff is trained in financial control procedures for cash vouchers, inventories and receivables, and that these procedures are regularly followed.
• Knows the hotel's demand segments and sources of business for each.
• Knows the principal competition for each demand segment and can take advantage of the hotel's relative strengths against each.
• Identifies major revenues and expense opportunities and possible problems.
• Accurately forecasts occupancy changes based on the changing market conditions (e.g. increased competition).
• Translates business plans into action and manages those actions toward the achievement of revenue and cost objectives.

Guest Services

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding to guest needs.
• Is committed to making every guest a satisfied guest.
• Ensures all hotel staff, including new-hires, know all components/features of our guest service guarantee and are trained to meet service standards; develops added-value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Ensures hotel standards contribute to the delivery of consistent guest service.

Marketing and Sales Management

• Can reposition the hotel as needed, upon management's approval.
• Develops and implements marketing and sales plans based on demand segments and to maximize REVPAR.
• Knows why competitors are successful in each demand segment and directly markets/sells against them.
• Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy.
• Coordinates advertising, public relations, and promotional programs.
• Knows key accounts and actively "sells" through sales calls, property tours, etc.

Human Resources Management

• Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified work-force.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasizes associate selection, training and development as a way of doing business.
• Ensures all hotel associates know hotel objectives.
• Ensures personnel files are accurate and comply with both local and Federal laws and regulations.
• Administers personnel policies fairly and consistently.
• Resolves associate grievances in a fair and timely way.
• Helps to develop management talent by acting as a mentor for direct reports.
• Ensures training objective and development plans are completed.
• Monitors and maintains acceptable turnover levels.
• Performs all performance appraisals as required for direct reports.

Asset Management

• Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities.
• Ensures associate involvement in preventive maintenance programs.
• Protects the interests of the hotel during capital projects.
• Coordinates capital projects within budget, on time, and with minimal disruption to the guests.
• Has acceptable property quality audits.
• Personally conducts a weekly property audit with the hotel's maintenance worker and Executive Housekeeper.
• Periodically inspects rooms, building exterior, parking lot, etc.

Safety and Security Management

• Knows local health and safety codes and regulations that apply to the hotel.
• Understands and implements "Right to Know" laws.
• Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, etc.
• Recognizes and corrects potential security problems such as locking doors after hours, etc.
• Understands and follows policies and procedures for the hotel's key control system and ensures others are trained in same.
• Uses ongoing safety training to minimize worker's compensation claims.

Other Duties and Responsibilities 

• Complies with Company Standards of Service as outlined for AURO Hotels.
• Projects a favorable image of AURO Hotels to the public at all times.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

• Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
• Completes Departmental, AURO Hotels and Brand standards training as assigned.
• Maintains a clean and neat appearance at all times. 
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

• College degree in Hotel Administration preferred; 2-3 years hotel management experience or equivalent
  combination of education and experience in hotel of similar size and stature.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.