The Certified Medical Assistant is responsible for functioning as an assistant to the physician, optometrist, NP / PA, RN's, and LPN's in the areas of direct and indirect patient care, laboratory procedures, charging and medical records.

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

• Assist in organizing the nursing station and work area to facilitate good work flow.
• Assist in answering phones for physician, nurse and receptionist.
• Schedule appointments effectively and efficiently according to patient needs.
• Open mail and distribute to appropriate person, file miscellaneous office information, organize all written communication.
• Order all office supplies utilizing cost containment methods.
• Order all medical supplies, stock exam rooms, clean according to Infection Control Policies.
• Follow all Clinic policies including the Nursing Dress Code Policy. Adhere to clinic performance standards.
• Interview patient to determine chief complaint and document information in medical record.
• Take vital signs and document results.
• May perform office procedures such as but not limited to sterile urine cath, suture removal, staple removal or removal of casts under the direction of a N.P, P.A. or physician.
• Order diagnostic tests, exams and procedures according to physician's order.
• Prepare patient for physician exam.
• Give patients instructions for home care, medications, etc. under N.P., P.A. or physician direction.
• Give medications orally and subcutaneously under the direction of the N.P., P.A. or physician.
• Administer allergy injections only under the direct supervision of the physician prescriber of the antigen.
• Perform pre-certifications / referral for insurance companies as necessary.
• Provide patient / family education and reinforce all patient teaching under provider's direction.
• Call in prescriptions to pharmacy, provide patient instructions and document under provider's direction.
• Schedule procedures / surgeries as necessary.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education / Experience

Graduate of an accredited medical assisting program as required by the certifying body.

Licenses / Certificates

• Maintain RMA, CMA or NCMA credentials according to requirements established by the certifying body.
• Provide copy of credentials to Human Resources prior to expiration of certification period.
• Must be a registered or certified Medical Assistant through one of the following : American Med Techs (AMT), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), National Health Career Association (NHA), or American Allied Health (AAH) at time of hire.
• CPR certification per American Heart Association guidelines required within 30 days of hire date.

Working Environment

• Works in office setting during the hours the Clinic is available to patients / families.
• Sitting vs. standing averages to 50-50%.
• Minimal lifting requirements. Occasional lifting required for orthopedics, geriatrics and internal medicine.

PHI / Privacy Level

HIPAA1

Last updated : 2024-04-25