About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.
About the Brand
Scientific American, the oldest continuously published magazine in the U.S., reaches millions of people each month through its print magazine, app, social media and on ScientificAmerican.com. We publish expert-written opinions and feature stories; news and feature articles by leading journalists; and award-winning graphics, art and multimedia. Visit scientificamerican.com and follow @ScientificAmerican / @Sciam
Job Title: Marketing & Customer Service Assistant, Scientific American
Location: New York - Hybrid Working Model
Scientific American is at a pivotal moment and preparing to advance our marketing strategy, and we're looking for a customer-centric Marketing & Customer Service Assistant to help support our marketing initiatives. This role will help provide outstanding customer support via email. The role reports into the Director of Marketing. This position requires a strong understanding of customer behavior and knowledge of the latest digital marketing tactics.
About the Role
You'll be tasked with creating marketing emails, scheduling them, and analyzing them through our email software product. Your marketing campaign tactics will help grow our ecommerce revenue.
You will be responsible for the daily communication via email to help resolve customer inquiries. This role is customer facing as well as cross-functional, working closely alongside the product and technology teams to provide feedback on the customer experience. This role is located in our New York City office on a hybrid working model.
Role Responsibilities:

• Write copy, create link tracking, help with art ideas, and choose methods of promotion for marketing campaigns.
• Create marketing emails, choose email lists, and schedule emails.
• Analyze marketing campaign results and create campaign reports.
• Correspond with customers via email and answer their inquiries.
• Listen to customer service calls on a regular basis.
• Delivers insights on customer experience to technology and product teams.
• Audit and update all FAQ pages to encourage self-service online for our customers.
• Own and maintain customer service insight reporting.
• Ad hoc duties as needed

Experience, Skills & Qualifications:
Essential

• Demonstrated understanding of creating and analyzing marketing campaigns
• Knowledge of the latest digital marketing strategies
• 1-2 years of marketing and/or customer service experience
• Bachelor's degree
• Experience working in a fast-paced office environment is preferred.
• Microsoft Office suite; database management
• Excellent communication skills - both written and verbal
• A positive attitude in the workplace and a willingness to cooperate with colleagues

Desirable

• Knowledge of the publishing industry
• Experience working with subscription business models

#LI-EG1
Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:
•Medical, Dental and Vision
•401(k) with company match and contribution
•Hybrid office working policy, Summer Hours, and paid time off
•Flexible Spending and Commuter programs
•Multiple Life insurance options
•Disability coverage
•Tuition Assistance
•Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
•Employee Assistance Program
•Family friendly benefits and a variety of employee discounts
•An array of Employee Social Networks
US Annualized Base Salary Range: $46,000 - $55,000. The salary offer may vary based on work experience, education, skill level and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.
Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "Know Your Rights: Workplace Discrimination is Illegal" poster
Internal applicants: We encourage that you speak to your manager once the interview process has started. At the point of offer acceptance, it is required that you inform your manager. If for any reason you're unable to do so, please contact HR who can provide guidance as required.
At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here. https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion.
For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/.