Description

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Primary mission:

The primary mission of the Rooms Division Manager is to oversee the efficient operation of the Front Office while providing support to the Housekeeping and Maintenance departments. This entails implementing and ensuring adherence to Island Hospitality's Front Office and Housekeeping/Maintenance standard operating procedures (SOPs) to maintain high standards of service and guest satisfaction.

SCOPE OF WORK TEAM

• Reports to General Manager
• Supports Front office team
• Supports Housekeeping and Maintenance and Department

RESPONSIBILITIES

• Ensure that sufficient staffing is present to meet daily business demands
• Maintain consistent and effective flow of communication between shifts among fellow managers and team members across all departments
• Actively participate in training and continuing education of all team members in the Rooms Division
• Approach all encounters with guests, employees and members in a professional and personalized manner
• Maintain regular attendance in compliance with Springboard Hospitality Standards, as required by scheduling, which will vary according to the needs of the Hotel
• Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations
• Coordinate E-Check-in, arrival, departure, and special needs of guests.
• Understand and communicate promotions and enhancements effectively with Service Professionals and guests
• Build rapport with guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay
• Offer to handle special arrangements during guest stay; coordinate future visits
• Assist with additional Front Desk tasks
• Assist Housekeeping Manager to ensure room standards before turning room ready for guest use.
• Assist in inventory and ordering supplies and linens for maintenance, housekeeping, and Front office.
• Complete projects in a timely manner as required by the General Manager.
• Be able to participate proficiently in functions outside one's department when called upon.

Qualifications

EXPERIENCE:

• Prior Experience:
  • 3 previous rooms’ division experience and/or customer service experience in hospitality preferred
  • 2 year of supervisory/management experience preferred

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred
  • Must be able to exercise confidentiality and discretion

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Hours Required: Must have flexible hours, weekends and holidays included.

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• Vacation and Paid Sick Leave
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35 Hotels
• Monthly Cell Phone Stipend
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws