About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

https://www.springboardhospitality.com/

Primary mission:

Responsible for all duties of the front office operations, to include cultivating a Guest Service forward culture, providing excellent personal and courteous guest relations, staff training and supervision of same. The Front Office Manager is hands on in the day to day operations and usually works a regular front desk shift but must be available to work any shift as needed. The Front Office Manager should possess knowledge of and comply with all departmental policies, procedures and standards.

SCOPE OF WORK TEAM

• Reports to Director of Operations / General Manager
• Supports Front Office / Reservations

RESPONSIBILITIES

• Implement Springboard programs and supervise the daily operations of the Front Office to comply with Springboard Hospitality's Standard Operating Procedures, maximize revenues and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel guests.
• Acts as Hotel Manager, Manager-on-Duty as operationally needed.
• Runs daily stand-up meetings for AM and PM shifts.
• Develop and maintain the Front Office.
• Write and revise ongoing front desk policies and procedures.
• Communicates all information regarding property promotions to the necessary departments and to the Front Office staff.
• Assist in maximizing revenue by monitoring inventory, understanding hotel and market trends and collaborating with Revenue Management team, Area General Manager and/or Dir. of Operations.
• Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures.
• Monitor and report on expenses (Payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality service.
• Responsible for departmental recruiting, onboarding, training and supervising the Front Desk along with conducting performance evaluations, and coach & counsel associates when necessary.
• Review group resumes, Guest VIPs, & daily reports and communicates all necessary information to the Front Office and other departments to communicates any special requests to the staff to ensure a smooth daily operation.
• Field Guest and Associate questions, concerns and complaints, conducting thorough research to develop the most effective solutions. Plan and implement detailed steps by using experienced judgment and discretion.
• Lead monthly Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment.
• Run necessary reports to monitor accuracy of data entry to avoid reservation duplications.
• Assist in the supervision of the Front office staff, to include scheduling, enforcing service standards and in the training and motivation of the staff.
• When necessary, performs the duties of his/her subordinates.
• You may supervise other areas as the Manager-on-Duty (MOD) of Hotel, in the absence of other managers during the evening shift.
• All other duties as assigned by the General Manager and/or Dir. Of Operations.

You may be assigned these:

• Perform special projects and other responsibilities as assigned.
• Participate in hotel committees, MOD program and task force assignments
• Assist in all areas requested and act in the GM's place during his/her absence.
• Training between our two properties: Sandcastle, South Beach and Sandcastle at the Pavilion.

Our expectations from you:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the associate handbook.

EXPERIENCE:

• Prior Experience:
  • 2 years of hospitality in a similar position; luxury hotel preferred.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.