**springbig**

**Inbound Customer Support Representative**

**Seattle, WA - Full Time**

* Must be located locally, in or near Seattle, Washington

* 2 years in Inbound Customer Support, Relationship Management, Account Management or similar role

* Experience working with enterprise customers

* Exceptional communication skills, highly organized, collaborative and detail oriented

* Strong research and analytical skills with the ability to translate data into valid and relevant information and insight

* Strong problem-solving experience

* Empathetic, positive attitude with a desire to help our customers resolve issues and exceed their goals

* Results-driven mentality with a bias for details, speed, and action

* Must be proficient in Google Drive, Microsoft Excel (.CSV and Office, etc.)

* Must have the ability to learn multiple software systems and able to move between them with ease.

* Experience with Point of Sale or Loyalty and Communications software a plus

* Comfortable in a startup environment... we move quickly and wear many hats

* We are a fun start-up, with a start-up culture

* Our company is continually growing and always innovating and creating new features for ourselves and our clients

* Full benefits package (Health, Dental, Vision, Life)

* 401k with matching

* Unlimited PTO

* Company atmosphere is collaborative, passionate and fun.

* Casual dress code

* Work with some of the best & brightest technical minds in the industry! We learn from and share knowledge with each other every day.

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