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Position Summary:Provides direction and policy implementation in order to maximize office operations, budget adherence, growth and organization for the Agencies’ ongoing functions. Oversees and assures office(s) are performing at a high level and meeting state requirement and regulation standards and best practices. Facilitates roll-out of new Bedrock At Home initiatives and policies as it relates to market adjustments and fiscal reports. Reports to Regional Director of Operations/EVP Home Care Services

Essential Functions:

·Grows and manages a footprint of multiple home care regions and service teams across the state based on market analysis.

·Continually assesses the needs of the agency in regards to personnel needs, financial needs, professional practices, and health planning.

·Accountable for the performance of the agency as well as all employee & client satisfaction.

·Drives consistency and standardizes efforts/workflows within each team and supports similar new initiatives within the home care division.

·Understands and communicates performance goals and objectives of all services delivery models and expectations.

·Provides daily hands-on leadership in setting and executing sales goals and initiatives based on the company’s sales program.

·Oversees the strategic implementation and roll-out of all sales/marketing initiatives and ensures they are aligned with the visions of Bedrock at Home.

·Ensures sales teams are compliant with sales and marketing standards (lead generation & follow up, consults, events, presentations) by working with and leading sales teams to achieve budgetary goals.

·Fosters relationship with Bedrock at Home business units (Assisted Living, Memory Care, Post-Acute) to ensure maximizing of services lines across divisions.

·Ensures project plans and timelines are relevant, manageable and frequently updated.

·Applies lessons learned to avoid repeatable mistakes.

·Identifies potential challenges and educates team on how to overcome obstacles to success.

·Fosters team-based environment and support system.

·Collaborates with other company leaders to review strategies, objectives and obstacles.

·Sets clearly defined goals for team that are both measurable and align to the company vision.

·Troubleshoots complex business and operating challenges.

·Held accountable for the compliance of the office per State & Bedrock at Home regulations as well as the compliance of information in software systems (Excel Force, SmartCare).

·Recruits, trains, evaluates, disciplines, and terminates agency associates in accordance with Bedrock at Home, LLC Human Resources Policies.

·Performs management reviews, resource management, coaching, and development of staff and make recommendations for salary increases, performance evaluations, and corrective action.

·Provides feedback to the Executive Vice President of Home Care Operations regarding the needs of the Agency, personnel needs, financial needs, professional practices, and health planning.

·Assures documentation of services is accurate and timely. Implements effective budgeting and accounting systems and oversees all Agency fiscal affairs.

·Demonstrates an in-depth knowledge of, and ensures compliance with, all local state and federal laws relating to the operations of the Agency.

·Directs programs through delegation of responsibility to administrative and supervisory personnel.

·Prepares monthly, quarterly and annual reports.

Non-Essential Functions:

·Attends all required training, in-services, and staff meetings

·Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

·Maintains a positive and professional demeanor toward clients, visitors, families, and co-workers

·Adheres to all policies and procedures of Bedrock at Home

·Performs all other duties as assigned

Physical Requirements: Standing (1/3-2/3), walking (under 1/3), using hands to finger, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (under 1/3), stoop, kneel(1/2-2/3), talk or hear (over 2/3), taste or smell (under 1/3). Lifting up to 10 pounds (1/3 2/3), Up to 25 pounds (under 1/3); Up to 50 pounds (none)

We are an equal opportunity employer and we are committed to a work environment that promotes diversity, equity, and inclusion