Position: Director of the Center for Academic Support and Advising (CASA)

Summary Description: Oversees the day to day operation of CASA to ensure the delivery of high-quality
support, with emphasis on disability services, tutoring, advising, and intervention. In addition, supervises
the Assistant Director of CASA, provides leadership for the coordination and delivery of academic
support processes, and works collaboratively on strategic initiatives that support and promote student
academic success.

Duties and Responsibilities:

1. Provide leadership in the development, implementation, and evaluation of academic support
interventions with the goal of assisting students in making timely progress toward degree
completion.

2. Supervise the Assistant Director of CASA to ensure the quality and effectiveness of all processes
for advising new and current students.

3. Determine budgetary needs of the office and make annual recommendations to the Provost.
4. Work with the faculty director of SHC Tutoring.
5. Assess the effectiveness of CASA and use the results of the assessment process to improve the

effectiveness of the office and its programs.
6. Oversee and manage the process for all accommodations for students with disabilities, including

both academic and non-academic accommodations. Responsible for managing the process, from
initial paperwork through implementation of accommodations.

7. Serve service members requiring accommodations for documented disabilities.
8. Review student success coach model and, in coordination with campus partners, revise the

system to align student needs with college resources.
9. Participate in early alert intervention meetings and discussions.
10. Coordinate support services and delivery of those services for students on academic probation.
11. Collaborate with the Assistant Director of CASA to transition students between advising and

academic support interventions when necessary.
12. Serve on campus-wide committees and teams for the purpose of supporting and enhancing

student success.
13. Coordinate and ensure staffing of the peer educator and College Success Strategies courses.

Some teaching may be expected and may be included in the salary, depending on other
demands of the position.

14. Serve as back-up Designated School Official (DSO) for international students.
15. Coordinate student Leave of Absence and withdrawal processes.
16. Develop SAP plans for students, as required by Financial Aid office.
17. Cross-train with Financial Aid in order to provide guidance to students.
18. Work with Faculty Athletics Representative and athletics training staff to communicate student

injuries (e.g. concussions) to faculty.
19. Oversee new student registration and orientation.

Required Knowledge, Skills, and Abilities: Individuals must possess these knowledge, skills, and abilities
or be able to explain and demonstrate that the individual can perform the essential functions of the job.

1. Willingness and ability to work within the mission and educational principles of a Catholic, Jesuit
college.

2. Knowledge of academic environments and principles of student development theory.
3. Knowledge of the Family Educational Rights and Privacy Act (FERPA) and its implications on office

processing of student records.
4. Knowledge of ADAA policies and compliance.
5. Knowledge of admissions and financial aid process.
6. Ability to use judgment regarding confidentiality of student records.
7. Ability to teach.
8. Ability to formulate plans; determine program direction; and evaluate services effectively.
9. Ability to supervise and conduct performance evaluations.
10. Ability to communicate orally and in written forms.
11. Ability to work with a team.
12. Ability to work some weekends and evenings.
13. Knowledge of computer systems and software of the level to access and compile data necessary

for assessment, reporting, and decision making.

Qualification Standards:

Education: Minimum Master’s degree in higher education or related field.

Experience: Minimum five years of experience in higher education academic support and advisory
services with supervisory experience/responsibilities, preferably in a liberal arts college. Substantial
experience with tutoring, mentoring, first generation education students.

Application:

To apply, send a cover letter and CV to Logan Barrett, Director of Operations for the Office of the Provost,
at lbarrett@shc.edu.

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