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Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style.
Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission :
To develop successful partnerships by creating and delivering the best quality, value, product and service every day!
We are looking for a Senior Manager of Customer Service who can grow, lead, and inspire a world class customer service team in our Pompano Beach, FL location.
We are seeking a leader with strong operational experience in leadership, systems, and processes improvement who can keep pace with our growth while motivating others to meet the challenges of an extremely customer-focused and growth-driven environment.
You should have experience leading both people and processes in a multi-channel contact center environment, exceeding customer success metrics, driving process improvements and offering innovative solutions to ensure an excellent customer experience.
The right person will have a strong sense of drive and execution around customer experience, employee experience and overall performance.
If you are the right person, you will have an infectious passion for Customer Experience, you live to develop others, you hit goals and give the credit to your team and you get that tingling feeling of joy when you have watched someone grow professionally under your wing.
And you should be able to provide examples.
This is a hands-on position for a self-starter with a thorough understanding of customer service, compliance, operations, and data management.
What You'll Do
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, employee engagement, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
Provide strategic direction, planning, and execution to meet / exceed productivity, brand representation, and efficiency goals
Provide proper guidance, ongoing coaching, and development plans to Manager and Supervisors, as defined, and as needed, by utilizing support resources (Recruitment, Hiring, Staffing, Scheduling, Quality, Training, Team Strategies, Retention etc.)
Lead, develop, and coach managers of various teams to build successful relationships and deliver an exceptional customer experience.
Implement changes to the department to best achieve our mission and goals.
Model accountability, creativity, resourcefulness, energy, passion, leadership, integrity, honesty, and team building.
What You'll Need
5 years in a managerial role for a multi-channel contact center.
A demonstrable knowledge of contact center metrics, best practices and sound understanding of contact center workflow
Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
Demonstrated quantitative and analytical skills. Strong attention to detail.
Exceptional ability to communicate in English
Excellent communication skills, both written and verbal
We offer :
We encourage qualified candidates to apply and join our growing team!
Last updated : 2024-03-07
Full Time
$114k-144k (estimate)
03/09/2024
04/10/2024
springfootwear.com
Pompano Beach, FL
100 - 200
The job skills required for Director of service include Leadership, Communication Skills, Customer Service, Integrity, Mentoring, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of service. Select any job title you are interested in and start to search job requirements.