Description

Reports To: Director of IT FLSA Status: Hourly, non-exempt

Date Modified: February 25, 2022

Position Summary:

The IT Intern is the go-to person for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.

Essential Duties and Responsibilities:

The day-to-day tasks of an intern vary depending on the needs of the users or systems on a given day. The Intern support personnel can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise in a given day. That being said, many in support find themselves acting as the first point of contact when a user is facing hardware, software, or system issues. The IT team works with a ticketing system, so that each member of the team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. While the nature of their role is more technically based, it is important for the intern to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease. With many tasks to oversee, in general Intern support will be responsible to:

• Monitor and respond quickly to incoming requests relate to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Mobile devices and related equipment.
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software

Knowledge, Skills and Abilities

• Ability to engage an audience in presentation or training.
• Writes clearly and concisely for learning and understanding at the appropriate level for the audience.
• Is reliable, responsible and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. 
• Diligently checks work to ensure that all essential details have been considered; notices errors or inconsistencies, and takes prompt, thorough action to correct errors. 
• Projects a professional image of oneself and the organization; demonstrates a positive attitude towards work; takes pride in one's work and the work of the organization.
• Is friendly, pleasant, courteous and professional when dealing with internal or external clients. Promotes cooperation, building teamwork, and resolving conflict. 
• Is able to perform effectively with minimal direction, support or approval and without direct supervision. Is able to set priorities and takes responsibility for accomplishing work goals within accepted timeframes. 
• Adapts quickly to change and work under tight deadlines, and be cooperative, willing to share knowledge, cross-train, & take on additional responsibilities. Must be willing to work extended hours and weekends when necessary.
• Is able to learn and work in a variety of internet web-based application programs and computer database programs, including inputting data and running reports with accuracy.
• Is able to learn and run a variety of office equipment, including fax and copy machine. 
• Effectively organizes own work and completes on timely basis. Acts dependably to get things done right the first time. Considers positive and negative consequences before acting. Demonstrates a sense of urgency and takes initiative when necessary.
• Behaves in accordance with Sprague’s Commitment, Code of Ethics, Environmental Philosophy and Vision; follows company policies and procedures

DURATION: 

• 3 months (Summer 2024), with flexible start date. 
• This position works 30-40 hours a week on average.

COMPENSATION: $18-20 hour

Requirements

 Qualifications and Requirements:Education and/or Experience 

• Experience with a variety of computer programs including Office 365
• Ability to engage an audience in presentation or training.
• Experience with IOS and Android mobile systems
• Completion of professional development courses in training, instructional design, behavior modeling, software technology, speaking/writing/ communication, are desirable. Professional certifications in training facilitation skills (e.g. DDI) are desirable.

Language Skills 

Ability to read and write reports, business correspondence, and procedure manuals. Ability to interact tactfully and positively with Sprague staff and management. Ability to maintain a high level of confidentiality. Ability to speak effectively to clients or Sprague employees.

Mathematical Skills 

Able to calculate figures and amounts and add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percent; calculate averages, ratios, proportions, and rates; convert decimals to fractions; convert fractions to percent.

Reasoning Ability 

Possesses sufficient inductive and deductive reasoning ability to perform job successfully; critically reviews, analyzes, synthesizes, compares, and interprets information; draws conclusions from relevant and/or missing information; understands the principles underlying the relationship among facts and applies this understanding when solving problems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily performed in an office setting. There are frequent employee and client contacts and interruptions in person and via the telephone during the day. The noise level in the work environment is usually quiet to moderate.

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.