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Are you tech savvy? Do you love dogs? Do you love helping people? Come help our customers use our award-winning dog GPS fence so they can let their dogs run free off leash.
SpotOn invented the world’s first truly wireless fence back in 2019. Our sales have skyrocketed and our customers love the freedom our product gives to their dogs. In 2023, we were listed on the Inc. 5000 list of fastest growing companies and our customer service team won the Stevies award for excellent customer service. Our product has won awards from the Consumer Electronics Show (CES), South by Southwest (SXSW), the Stevies, & the NH Tech Alliance.
We are seeking a Technical Customer Service Representative who will be responsible for answering new customer inquiries via phone, email and chat. This representative will also be responsible for supporting existing customers through the setup process and providing guidance on technical issues. This position is best suited for an individual with demonstrated technical aptitude and superior communication skills.
This role requires working both weekend days (Saturday and Sunday). It is hybrid with weekends at home and 3 work days in the office.
Responsibilities
Requirements
Preferred Qualifications
Reports to: Customer Service Manager
All offers are contingent on the successful completion of a background check.
Compensation & Benefits
SpotOn Fence offers total compensation packages based on employees' professional experience, with starting salary between $22 and $24 per hour based on experience level.
SpotOn’s benefits include: Health/Dental/Vision (up to 95% company sponsored depending on plan), HSA/FSA/Dependent Care savings plan, 135 hours paid vacation, 10 paid holidays, 104 hours sick time, Medical & Parental Leave, Tuition Assistance, matching 401K plan, Disability Insurance, & Life Insurance. Plus, you can bring your dog to work every day!
Commitment to Diversity
SpotOn Fence is committed to maintaining a diverse workforce and an inclusive work environment. We do not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, color, ancestry, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status.
Full Time
$34k-43k (estimate)
10/27/2023
04/24/2024
The job skills required for Technical Customer Service Representative include Customer Service, Problem Solving, Products and Services, Communication Skills, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Service Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Service Representative. You can explore the career advancement for a Technical Customer Service Representative below and select your interested title to get hiring information.