Summary / Objective

The Food Runner assists the Servers and Bartenders through food and beverage running to provide the guests with the best possible service experience.

Essential Functions

• Maintain company safety and sanitation standards.
• This position may be cross trained to work the expo line in the kitchen.
• Maintain cleanliness of wait stations and sales floor.
• Empty trash, spot sweeps and mops, as necessary.
• Perform opening and closing duties, including, but not limited to, stocking condiments, rolling silverware, stocking cups, plates, and etc.
• Maintain stock of operating supplies.
• Bus and reset tables.
• Follow all food and beverage transportation guidelines to ensure the best possible guest experience.
• Make sure that all bus tubs are clean and consistently emptied.
• Keep all seating areas clean, including chairs, barstools, booths, booster seats and highchairs.
• Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
• Provide excellent guest service in a friendly, positive, efficient, and enthusiastic way.
• Always greet guests with a smile and a positive attitude.
• Identify potential problems and communicate with supervisors and management to help prevent issues from negatively impacting guest experience.
• Promptly contact game techs, supervisors, or management to alleviate issues when questions/issues arise in those areas.
• Make sure guests leave happy with their experience, enlisting the help of other team members, supervisors or managers as needed.
• Maintain proper stock of supplies, communicating needs or shortages with management.
• A positive attitude.
• Uniform requirements: Safe and neat uniform consisting of black pants, black nonslip shoes.
• Other duties as directed.

Work Environment

This job operates in a kitchen environment, as well as guest service areas. Proper training will be given prior to using any dangerous equipment. Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals.

Physical Demands

The employee is required to stand 100% of their shift, and stoop or kneel. The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.

Required Qualifications

• Be a team player. Look for opportunities to help another team member.
• Work hard to maintain and promote a positive work environment.
• Available to work all shifts: days, nights, weekends, and holidays, as necessary.
• Have the ability to work in a noisy, fast-paced environment with many distractions.
• Have the ability to lift and carry up to 30 lbs.
• Have the ability to move around the facility and walk or stand 100% of the shift.
• Have the ability to reach, bend, stoop, mop, sweep and clean frequently.
• Must be age 18 or above.
• Must have Alcoholic Beverage Control (ABC) Responsible Beverage Service (RBS) certification.
• Must have Food Handlers Certificate.

Preferred Qualifications

• Experience working in commercial kitchen.
• Guest service skills.
• Bilingual a plus.

Other Duties

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer