Function (Scope and Main Purpose of Job)

• Responsible for accurate cash transactions and processing of sportsbook wagers and payments.

1. Core Service Standards

• CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
• SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
• FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
• FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling
• FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

  III. Specific Responsibilities and Duties

• Accepts bets and parlay cards and writes tickets on all sporting events from customers in a professional and courteous manner.
• Receives sport or parlay tickets from customers and pays customers who present winning tickets and vouchers.
• Maintains and balances a till for use in issuing and redeeming tickets and vouchers.
• Maintain a neat and well-stocked window for the next shift.
• Responsible for processing transactions accurately and maintaining accurate reconciliations.
• Must be aware of all District of Columbia Office of Lottery and Gaming procedures and logging.
• Must know all terms and conditions pertaining to sports wagering.
• Must be fully aware of all lines and odds in the Sports Book.
• Remain alert to any peculiar betting patterns and report such events to the Sports Book Supervisor.
• Ensures compliance with all regulatory controls of the state gaming agency.
• Promotes superior guest service.

1. Job Requirements (skills, knowledge, and abilities) 

• Prior sports and sports betting knowledge is preferred.
• Must be able to communicate well with the public.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to obtain and maintain a valid license as required by the District of Columbia Office of Lottery and Gaming for the position.
• Must be able to work flexible shifts including nights, weekends, and holidays.

1. Educational Requirements

• High School Diploma, GED or equivalent combination of education and experience in high volume cash operations.

1. Essential Functions/Exposures

• Ability to stand for a long period of time with basic range of motion (bending, twisting, reaching etc.).
• Ability to speak for a long period of time.
• Ability to lift, push or pull 25 lbs.
• Ability to work in a high energy atmosphere exposed to alcohol, bright lights and loud noises.