BASIC FUNCTIONS AND RESPONSIBILITIES:
FLSA non-exempt position that is responsible for taking criminal justice reports over the phone and accurately compiling the data into a police report on behalf of local law enforcement agencies. Report Technicians must be able to gather information over the phone and accurately compile the information into a police report for inclusion into the Law Enforcement Records Management System (LERMS). This position reports to a Communication Supervisor.
ESSENTIAL FUNCTIONS:
• Clearly and accurately documents all information for a criminal justice report.
• Ability to accurately type and enter information into the Mobile field reporting module.
• Organizes and maintains accurate files and records.
• Maintains confidential and sensitive information in a discrete manner.
• May train other staff members to compile criminal justice related reports.
• Accurately type 35 net words per minute while listening and conversing simultaneously.
• Work shift work encompassing a, seven-day week; inclusive of odd hours, days, evenings, nights, weekends and holidays
• Ability to meet ACCESS/FBI/CJIS requirements, including maintaining a record free of felony convictions.
• Is reliable, dependable and reports for work on a consistent basis.
• Performs other work as assigned.
REQUIRED KNOWLEDGE OF/SKILL IN:
• Proficient use of computer and office equipment in office environment.
• Condensing large amounts of information into readable, sensibly typed reports in a timely manner.
• Maintaining familiarity with the Standard Operating Procedures (SOP) and appropriate manuals that provide thorough knowledge of SREC operations and procedures.
• Maintain familiarity with evolving procedures related to criminal justice reports.
• Operating a computer and telephone system with essential peripherals and program applications.INTERPERSONAL CONTACTS:
Contacts are made both inside and outside the organization. Internal contacts frequently include administrative, supervisory, and other SREC employees. External contacts may include Center customers, outside vendors, governmental personnel, applicants and citizens.
REQUIRED ABILITY TO:
• Communicate effectively both orally and in writing.
• Speak and understand English clearly and fluently and possess an excellent vocabulary.
• Remain current on laws governing the elements of criminal activity and other criminal justice related reporting requirements.
• Follow regulations, procedures and policies.
• Organize and maintain accurate files and records.
• Research and retrieve data and information from various computer applications.
• Maintain confidentiality of sensitive information.
• Work with a minimum of supervision.
REQUIRED EDUCATION AND EXPERIENCE:
• Graduation from high school, vocational school or equivalent.
• Fluency and clarity in speaking and writing the English language.
DESIRED QUALIFICATIONS:
• Knowledge of the Revised Code of Washington (RCW), specifically Washington Criminal Codes.
• Knowledge of public safety techniques, practices and procedures.
MANDATORY LICENSES OR CERTIFICATIONS
• Possession of or ability to obtain driver's license valid in Washington within 30 days of hire date.
• Successful completion of CJIS Background check.
• A Central Computerized Enforcement Service System (ACCESS) certification upon employment.
WORK ENVIRONMENT:
Office environment.
PHYSICAL, SENSORY AND MENTAL DEMANDS:
• Light lifting, carrying and pushing objects weighing up to 15 pounds.
• Dexterity of hands and fingers to operate computer keyboard, recording equipment, copy and printing machines.
• Sitting for extended periods of time.
• Ability to read and discern various font sizes from various print media.
• Hearing and speaking to exchange information.
• Ability to legally drive a vehicle.