S.P.J.S.T. SKILLED NURSING AND REHABILITATION

JOB DESCRIPTION

TITLE: RECEPTIONIST

DEPARTMENT: Administration

REPORTS TO: Administrator

WAGE: Hourly

WORK HOURS: Variable

MINIMUM QUALIFICATIONS:

• Excellent phone skills.
• High school graduate or equivalent.
• Ability to handle a multi-line telephone system including transfers of voice mail.
• Ability to take messages accurately and direct calls to the appropriate department.
• Always maintain a professional demeanor and appearance.
• Ability to send faxes as directed.
• Ability to sort and distribute income mail.
• Ability to send packages and mail via FedEx, US Postal Service, Airborne, Certified Mail, etc.
• Ability to use internet and email system as needed.
• Working knowledge of computers, ten key and other office machines.
• Ability to read and write the English language.
• Proficiency in word processing, spread sheet and other related computer programs.
• Ability to deal effectively with residents, the public, and co-workers.
• Ability to organize, prioritize and work within deadlines.
• Ability to perform essential duties as listed below.
• Ability to work tasks within the physical demand requirements as outlined below.
• Genuine caring for and interest in elderly and handicapped people.
• Ability to comply with the Patients Bill of Rights and Employee Responsibilities.
• Ability to comply with company’s and department safety policies and procedures.

JOB SUMMARY:

• Proved information about SPJST services, visiting hours, and relevant policies. Answering phones and managing inquiries: handling income phone calls, taking messages, and directing calls to appropriate staff members or department.

ESSENTIAL DUTIES:

• Responsible for answering and directing all incoming calls and voicemails.
• Responsible for keeping the office copy machines and fax machines full of paper and replacing toner and drums as needed.
• Sort income mail and faxes.
• Make sure all outgoing mail and special mail, including Fed Ex, certified mail and other items are processed promptly.
• Assist with maintenance and compliance of personnel files as directed.
• Other duties as assigned.

WORK ENVIROMENT:

• Indoors
• Sel-paced, requiring the ability to work quickly in an oftentimes demanding, fast-paced work area.

PHYSICAL DEMANDS:

• Sitting: 1-2 hours per 8-hour work shift. Alternatives frequently to standing or walking.
• Standing: 3-4 hours per 8-hour work shift. Alternates frequently to walking and occasionally to sitting.
• Walking: 2-3 hours in an 8-hour work shift. Alternates frequency to standing and occasionally to sitting.

Lifting:

WeightFrequency:Objects:

1-10 lbs. Frequently Paper and ledgers.

11-20 lbs. Rarely File boxes and paper.

Carrying:

Weight:Frequency:Objects:

1-10 lbs. Rarely Paper and ledgers.

11-20 lbs. Rarely File boxes and paper.

Driving: May drive as needed for supplies

Bending: Rarely

Squatting: Rarely

Kneeling: Rarely

Crawling: Rarely

Climbing: Rarely-Stairs (Frequently for multi-level and basement facilities)

Reaching: Continuously

Grasping: Continuously

Fine Manipulation: Continuously

JOB DESCRIPTION ACKNOWLEDGEMENT:

I acknowledge and understand that: Job description does not imply or create a promise of employment, or an employee contact of any kind. My employment is always contingent upon acceptable job performance. Job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements, and, at this time, I know of no limitations that would prevent me from performing these functions with or without reasonable accommodations. I further understand that ii is my responsibility to inform my supervisor at any time that I am unable to perform these functions. This job description is not intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her direction. Job responsibilities, work hours, and work requirements can be changed at any time. I agree to follow the instructions and responsibilities as directed by management. Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations. I have read that above position description and fully understand the requirements set forth therein. I hereby accept the position and agree to abide by the requirements set forth.

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Employee Printed Name Date

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Employee Signature Date