Join Our Spiro*Verse

This is s remote position in the US.

The I&D Services Operations Manager proactively manages and coordinates all operational aspects of show site I&D operations, including: overseeing logistics, rigging, freight, electrical and decorating as it pertains to I&D projects. This individual delivers of the highest level of hassle-free customer service in the most efficient manner possible.

Company Overview

Spiro is a global agency and together we create experiences and events that defy gravity. Where strategic creative meets advanced digital solutions enabling customers to experience brands in any space and time.

We boldly go where no experience has gone before. We are storytellers and story makers; we are fearless dreamers of the "what if" and are pioneers of innovation and perfection in our craft. We empower each other and partner to launch brands into their experiential orbit. Come. Join Our Spiro*Verse and Experience Brand Gravity.

Learn more about who we are here!

Project Process

Proactively develop and manage project action plans for all assigned I&D projects.
• Supervise Local I&D Operations Teams on assigned jobs from "Job Launch Meeting" through post-show process..
• Work with the other team members as needed to ensure I&D labor quality.
  • Alongside Senior Ops Manager, review and approve labor calls and staffing plans to ensure alignment with the project action plan, the estimator budget, and service requirements.
• Manage union labor on assigned projects.Address any issues that arise while on the show floor.
  • Work with GES tradeshow to determine labor call were applicable
  • Union leads and foreman
• Track performance metrics.
• Implement I&D Operations SOPs.
  • Pro-actively develop and recommend process improvements to the I&D DOO and SOM team
• Ensure accurate show site record keeping in order to capture all LOB revenue.Complete other tasks as assigned by the Sr. Operations Manager.
  • Provide training to I&D Coordinators where necessary to standardize billing practices and the documentation of materials, labor, and rental equipment.

Customer Satisfaction

• Work with the AE's and AM's to actively manage customer satisfaction.
  • Operations Manager will serve as the forward facing customer service representative when the AE or AM is not available.
  • Review client surveys to understand areas of excellence and areas for improvement
• Work with the AE's, AM's and Ops Teams to actively manage customer satisfaction
  • Review client surveys to understand areas of excellence and areas for improvement.
  • Work with I&D Operations Team to further understand GES shortcomings and look for areas of improvement.
• Serve as the point person regarding all customer property management procedures.
  • Ensure customer property is tracked from city to city and that work orders for storage and refurbishment are filled out.

I&D Related Loss Prevention Management

• Ensure compliance with OHSA, DOT and safety requirements.
• Participate in grievance processes and contract negotiations when needed.

• College degree or equivalent level of industry experience preferred
• Three (3) to seven (7) years in an operational environmentCustomer service focused
  • Prior supervisory/management experience within a unionized environment preferred
• Must display strong interpersonal skills in order to lead operations teams
• Results oriented, with a focus on project efficiency
• Excellent organizational and communication skills
• Proven verbal and written communication skills
• Detail-oriented
• Action-oriented
• Demonstrated leadership capacity with successful experience leading a team.
• Strong communication skills.
• Ability to manage across a region.
• Successful experience managing in highly complex environments with multiple
  stakeholders, both internally and externally.
• Demonstrated labor relations management experience.
• Strong customer service skills.

• May require travel
• Typically performs work in an office setting
• Typically performs work on the tradeshow floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Benefits

• Remote Environment
• Full Benefits Package
• 401K Vesting Immediately
• Psychological Safety
• Diversity, Inclusivity and Belonging Culture
• Employee Led Resource Groups
• Spiro*YOU Professional Development & Learning Program
• Employee Events

Our Process

Our interview process is hand-crafted for our roles. In general, you can expect to have an initial phone interview with our talent acquisition team and thereafter video interviews with team members and your future manager. We welcome candidates to view our social media channels and website to extend the conversation beyond the responsibilities of the role. Once you have completed the interview process, we conduct a criminal background check, where applicable by law.