Description

Who we are: 

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. The Spire network spans the Northeast with more than 1,300 employees, 130 physicians, and 28 locations in Connecticut, New York, and Massachusetts. 

What you’ll do: 

The Clinical Manager will manage the clinical services of the practice. The Clinical Manager provides leadership and patient care services to the patients in a community healthcare setting and works with the healthcare team to provide healthcare services. 

 Responsibilities/Duties:

• Ensures appropriate care delivery, monitoring and evaluating the effectiveness of processes, systems, and care delivery to customers for quality of care and recommend changes for improvement.

• Ensures all clinical support staff understand and demonstrate the highest level of professionalism with patients, physicians and coworkers.

• Responsible for the oversight of the Medical Assistant, DME, Triage staff, including day to day operations. 

• Works closely with the Manager of Operations and Human Resources for employee relations and performance issues, following a guided corrective action process. 

• Works with the Talent Acquisition team to evaluate candidates and conduct interviews for open positions within the department. 

• Promotes and coordinates a positive onboarding experience for new employees.

• Works with Human Resources on employee offboarding for exiting staff, following assigned policies and procedures.

• Responsible for conducting annual performance reviews, including evaluating the work performance of administrative staff.

• Development and oversight of Clinical Policy and Procedure protocols for clinical staff. 

• Oversees the development and maintenance of Annual Employee Physical program, 

•  Develops and oversee a Quality Assurance program.

• Provides input and support in developing effective workflows with IT department. 

• Oversees the training and development of new and existing clinical staff. 

• Identifies and resolves performance issues and working with the OADC ODE in keeping updated clinical training, protocols and process changes needed for orientation training.

• Responsible for scheduling staff appropriately to ensure maximum efficiency. Will resolve all conflicts within the departments and interdepartmentally.

• Verifies timecards and missed punches.

• Will communicate on a regular basis with other leaders by attending Leadership meetings to maintain smooth office operations and participate in decisions pertaining to the running of the practice.

• Demonstrates fiscal responsibility to the practice by continually monitoring resources and using sound judgment in budget management.

• Other duties as assigned.

Qualifications

Who you are: 

Qualifications:

• Graduate of an accredited school of nursing 

• Active RN License in the state of New York 

• Minimum of 3 years’ experience in managing a clinical department with a strong emphasis on efficiency, employee development and professional conduct. 

• Prior medical office management experience including substantial physician interaction. 

• Working knowledge of office equipment and Software 

• Familiarity with HIPAA, policies, procedures, and other regulatory policies 

• Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette 

• Understanding of electronic medical systems 

What we offer: 

• Excellent growth and advancement opportunities 

• Dynamic environment 

• Access to a diverse network of practitioners 

• Broad infrastructure of tools and programs to enhance the employee experience

• Competitive Compensation 

• Generous PTO 

• Benefits package: health, dental, vision, 401(k), etc. 

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).

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