Job Title: Technical Platform Support Specialist

Fulltime Role

Location: NYC

Hybrid/Onsite

Job Responsibilities:

● Provide daily support to customers; answer questions, triage bug reports, and escalate tickets with a concise set of reproduction steps that accelerates the time-to-resolution

● Be well-versed in existing systems and understand the implications of changing business requirements and consumer behaviors

● Manage customer relationships to support product updates and maintain client standards of quality

● Understand markets, competition, and user requirements in depth

● Analyze and optimize our tools, documentation, and processes to improve and help scale team and company operations

● Develop solutions to problems by collaborating as needed across regions, product areas, and functions

● Learn, analyze, and anticipate customer needs to drive decision-making and identify new opportunities

Experiences/Skills/Qualifications:

· Prior experience with technical support, B2B and SaaS/PaaS experience is preferred

· Knowledge of CTV / OTT advertising a plus

· Familiar with technical writing – able to effectively communicate troubleshooting and navigation steps for websites

· Strong attention to detail and exceptional organizational skills

· Exhibits an investigative mindset and high aptitude for learning

· Able to prioritize and manage multiple projects at once while maintaining strategic alignment cross-functionally

· Strong presentation and written communication skills

· Strong project management skills with a proven track record of setting and delivering on expectations and commitments

· Knowledge of video streaming and ad serving ecosystem, advertising demand side platforms, data management platforms

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 8 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Technical Support: 8 years (Required)
• B2B: 3 years (Required)
• advertising: 4 years (Required)
• Social media: 3 years (Required)

Work Location: In person