Qualifications

• Education: High School or greater;

Experience:

• Must be bilingual in English and Spanish
• Good verbal and written communication skills
• Teamwork Environment
• Able to work directly with people of all background
• Experience in healthcare or customer service setting preferred.
• Familiarity with EMR preferred.
• Licenses: Not required

Responsible To

Clinic Director (primary) and Lead Patient Care Coordinator

Responsibilities

• Represent Spine & Sport according to the company mission & core values;
• Enhance the patient experience through all touch points
• Establishes and maintains quality service and positive interaction with all patients, customers, visitors, health care providers, and clinical employees.
• Maintains strict patient confidentiality in accordance with Spine & Sport policies and standards.
• Assist in maintaining the patient chart within EMR including but not limited to: intake, appointment scheduling, demographic information, etc.
• Interprets, translates, transcribes all aspects of clinical visits as directed by the licensed provider.
• Assist with Non-Patient related tasks as directed by Clinic Director/Supervising Physical Therapist.
• Precisely and accurately interprets critical medical advice and information given by the licensed provider into equivalent terminology in the patient's native language.
• Assists in translating medical text from English on behalf of internal and external customers; may translate patient education information as specifically requested by the licensed provider.

Clinic Duties

• All duties performed in the clinic are non-patient related.
• Facilitates patient flow in clinic by proactively: prepping exercise equipment, maintain cleanliness and organization of the clinic including cleaning tables, equipment, and all high contact surfaces;
• Assists with translation between patients and clinical staff;
• Attend and participate in weekly clinic meetings;

Administrative Duties

Assist with front office tasks as assigned to include, but not limited to:

• Checking patients in;
• Collecting co-pays;
• Assisting patients using the Kiosk;
• Scanning/copying documents;
• Making phone calls;
• Scheduling appointments

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Physical Demands

• Requires full range of body motion;
• Requires prolonged standing, walking, frequent bending, stooping, stretching, and lifting of 50- 100 pounds with assistance as necessary;
• Requires manual and finger dexterity and hand-eye coordination, as well as vision and hearing within normal range;
• Requires proficiency in use of office machines such as telephone, laptop, copier, appropriate medical equipment, and gym equipment;
• Requires the ability to speak clearly and concisely.

Spine and Sport is an equal opportunity employer.

Pay is $16/hr.