Essential Duties and Responsibilities include the following. Other duties may be assigned.
Process companywide requests for cellular phones and wireless cards, including requests to move, add, or change service
Troubleshoot cellular telephone and wireless card problems and coordinate actions with end-users, vendors, and IT personnel to correct any interruption in service
Monitor use of a company-issued cell phone or other device including but not limited to excessive or zero use per policy guidelines. Report to management as per company policy
Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Able to meet department Service Level Agreements (SLA’s) for issue response times. If unable to resolve during the designated response time, customer must be notified of steps to be taken with an ETA
Train users in cellular phone operations
Process returns for reissuance or salvage, ensuring corporate data is removed
Qualifications
Education and/or Experience
High school diploma or general education degree (GED)
One to three years of related telecommunications experience
Possess strong interpersonal and verbal communication skills
Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Proficiency with MS Office and email
Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision