2nd Shift: Mon-Fri (2:30pm-11pm)
Summary
Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.
Primary Duties and Responsibilities

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
• Monitor multiple applications and systems using OCC approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing OCC approved software.
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Perform mainframe IPL’s, and other system commands if and when
• required.
• Support transmissions across SFTP/NDM.
• Support the execution and troubleshooting of UC4 jobs.
• Provide support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.
• Must adhere to all Production Operations policies and procedures
• Appreciation of the critically and timeliness of Service Level Agreements.
• Assist Management in updating and maintaining current procedures.
• Focus on identifying and executing on Continuous Improvement opportunities.

Supervisory Respponsibilities

• Act as primary contact and perform managerial duties in absence of Operations Manager
• Assist Operations Manager with vacation scheduling, attendance checking, etc.
• Provide input for employee performance evaluations (PEPs)
• Focus on growing your teammates.

Qualifications

• Good oral and written communication skills.
• Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills
• Detail oriented and able to multitask.
• Ability to interact with team or project members effectively
• Ability to lead, motivate and cross train staff
• Demonstrate strong analytical, problem solving and customer service skills

Technical Skills

• Network troubleshooting.
• UNIX knowledge.
• UC4 Scheduler.
• Mobius via Document Direct.
• zOS/390 JCL, IBM utilities
• Transmission protocols: SFTP/NDM.
• Operating systems: Unix, Windows, zOS/390
• Strong Desktop skills
• Microsoft Office Suite

Education and/or Experience

• 5 years of OS390 JCL and IBM utilities
• 5 years working in a multi-platform environment
• 5 years working knowledge of an open systems scheduling product (UC4).
• 5 years working knowledge of Mobius/Brio.
• DevOps experience desired but not required.
• College degree in Computer Information Systems desired, but equivalent work experience will be considered

Flexible work from home options available.