Supports the IT Service department’s customer-facing server infrastructure design, procurement, deployment and support. Takes day-to-day direction from the IT Service Supervisor supporting customer project activities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Support customer-facing server, virtualization, and storage design, procurement, and provisioning across a variety of manufacturers (primarily Dell servers, Windows Server OS, and VMware ESXi/vSphere).
Work efficiently as part of a multidisciplinary IT services team.
Effectively and professionally communicate with colleagues and customers at varying levels of technical detail and complexity regarding direct areas of responsibility in both pre-deployment/design/planning and support capacities.
Participate in customers’ enterprise IT/OT solutions design and architecture including on-prem servers and cloud-based computing options, virtualization, data protection and business continuity, and modern cybersecurity components and services (i.e., MFA, PAM, endpoint, SIEM, etc.).
Assures that all system changes are properly tested and documented with both Visio diagrams and supporting written documentation prior to implementation.
Possess a basic working knowledge of layer 2 and layer 3 networking fundamentals to assist in infrastructure and solution design, troubleshooting, and planning.
Communicates effectively to provide optimal support and to promote a professional climate throughout the organization.
Responds to (and resolves, where applicable) tickets assigned through customer support ticketing systems.
Assists in product evaluations as directed by the IT Manager.
Mentors team members who show interest in these areas of responsibility.
Travel should not exceed 25%
