Job Description

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!"

At Spencer's and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

Job Duties: Supports the OMS (Order Management System) portfolio of integrations, testing, innovations, and system capabilities. Owns the application support of the Envista Enspire Order Management System (OMS) and its integrated solutions. Works across multiple departments with the technology teams, business operations and implementation partners. Handles daily technical and operational support, as well as business process and systems analyses. Responsible for the creation and issuance of reporting and technical requirements documentation. Responsible for technical support services with OMS vendor and other internal and external partners. Works with application vendor (to manage and coordinate schedule system maintenances, releases, updates and patching. Supports SDLC by consulting during the design process, gathering and documenting business requirements, technical requirements, data mapping, system and configuration setups, and working closely with the QA team to plan and execute test phases. Provides business and system support through incident/problem management that includes troubleshooting, root cause analysis, issue resolution, and maintenance/upgrades in a 24/7 environment.

**Telecommuting from any US location permitted**

Qualifications

Requires: A Bachelor's degree or foreign equivalent in Computer Science, Information Systems, or a closely related field and 3 years of experience as an Applications Analyst, Application Test Engineer, Quality Analyst, Software Analyst or related OMS (Order Management System) occupation.

Additional skills to include: Experience with OMS operations in a retail domain with exposure to supply chain, e-commerce, finance and 3rd party technical management. Experience with development methodologies including Agile, SCRUM, and Waterfall. Experience in providing application support. Experience with MS Excel and Visio reporting, analysis, documenting requirements, and PowerPoint presentations. Experience with Enspire OMS, Manhattan, or other OMS solution, REST API's, and JSON files; Experience with JavaScript or similar programming languages; Experience working with third party vendors; Experience performing user acceptance testing and gathering internal approvals. Experience with troubleshooting, root cause analysis, issue resolution, and maintenance/upgrades. Experience with reporting and technical requirements documentation.

Requisitions ID: 2024-3315