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Department and Team Leader – Client Relations Manager
Job description
This role has a balance of remote and in the office work structure. The leader in this role must be able to commute to local office for team collaboration, onsite functions, staff development, and leadership meetings. This role is based in our Plano office.
Do you want to oversee your own team? Do you want to work in a stable, recession-proof industry? Do you want to have a significant impact at work, make a difference, and grow professionally? Are you an experienced team leader with a proven record of accomplishment in a customer service environment? Have you led a team with ten employees or more, for at least 6 years, and managed a demanding service product with deadlines and legal requirements? Are you willing to attend evening meetings once or twice per week, typically from 6 p.m. to 8 p.m.?
We are looking for someone with a talent for team development and motivation. We would like you to be competitive and quality oriented. Deadlines and accuracy matter to you a great deal. Being the best, providing great customer service, engaging in proactive communication, and technical accuracy are not just words – rather, it is what describes you! These traits, together with a positive attitude, will determine your level of success in this role.
A Spectrum AM Client Relations Manager is an operational team leader over a staff of HOA Community Managers. Community Managers who handle the day-to-day business and projects of a portfolio of HOA communities, including financials, vendors, public meetings, and administration.
Experience in our industry is NOT required. We have a fantastic training program and learning system to assist you in becoming the expert. All we ask for is a leader with a servant attitude who enjoys developing and supporting others. We would like to see at least 6 years of solid leadership and management experience, along with a bachelor's degree.
The Client Relations Manager is responsible for providing direction to the Community Managers by guiding and leading the department to deliver service that meets or exceeds client expectations. The Client Relations Manager will be relentless in providing superior front-line customer service at every opportunity. The Client Relations Manager will foster a supportive department culture that expects nothing less than being experts, is diligent in problem solving, and passionate about returning all customer calls and correspondence the same day. Please visit our website at www.spectrumAM.com to learn more about our company and industry.
In this role, you will grow professionally in the areas of team leadership and development, presentation skills, negotiation, HR requirements, fiscal management, conflict resolution, planning, and legal requirements. The career growth track from this role is into director and senior leadership roles.
Essential Duties and Responsibilities
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
What does it look like to be an employee at Spectrum Association Management?
-99% of employees believe in the company leadership and future success of the organization.
-96% of employees are proud to work here and love their coworkers!
-93% of employees have felt well supported by management through COVID-19.
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS
We offer a comprehensive package that is more than just a paycheck
5212 Tennyson Parkway, Plano, Texas 75024
For more information about Spectrum AM, visit our website at https://spectrumam.com
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.
Spectrum AM is an Equal Opportunity Employer.
Full Time
$124k-175k (estimate)
11/30/2023
04/10/2024