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JOB SUMMARY
Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of hardware and software malfunctions and determine corrective action required to restore the system to operation.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Troubleshoot and repair equipment.
Verify the integrity of accessories and clean the equipment.
Configure equipment to customer specifications.
Install RAM, hard drives, video cards, CD-ROMs, and other peripherals.
Keep the tracking, inventory, and asset management databases up-to-date.
Set up, configure, and troubleshoot PCs/laptops and printers in a LAN environment.
Analyze, test and evaluate new products.
Maintain library of current BIOS, drivers and patches for supported equipment.
Support remote access for site users and laptop users.
Maintain call tracking and inventory databases.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Proficient in using Microsoft Windows and Microsoft Office products and applications (Outlook, Word, Excel, PowerPoint)
Skilled in installing, repairing and troubleshooting computer hardware and peripherals
Experience in installing software, applications, and patches
Experienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platforms
Effective in working with users remotely
Effective communication skills to relate with end user, team members and support workers
Ability to ensure that all requests from user are logged and right procedures are followed
Ability to manage time and priorities effectively
Ability to work with little supervision
Committed to learn and relate technical concepts
Required Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience
Required Related Work Experience and Number of Years
Computer Technician Service experience w/ desktop and networking applications - 1-2
Physical Requirements
Able to lift up to 50 lbs.
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Full Time
Television & Broadcasting
$51k-66k (estimate)
05/01/2024
05/06/2024
spectrum.com
FOND DU LAC, WI
>50,000
1993
Public
$10B - $50B
Television & Broadcasting
Charter Communications is a Connecticut-based broadband connectivity company that offers spectrum internet, mobile, voice communication, and related services.
The job skills required for Technical Specialist I include Microsoft Office, PowerPoint, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Specialist I positions, which can be used as a reference in future career path planning. As a Technical Specialist I, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Specialist I. You can explore the career advancement for a Technical Specialist I below and select your interested title to get hiring information.
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