Do you want to manage and troubleshoot tier two operational and engineering support? You can do that. Ready to mentor front-line technicians on advanced deployment and break-fix methodologies? As a Senior Network Operations Center Technician at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. 

Please note, the shift for this position is Wednesday - Saturday 9 pm - 8 am CST. 

BE PART OF THE CONNECTION

You support continuous services within our Network Operations Center (NOC). You partner with clients and troubleshoot network issues via phone, trouble ticket, email and client portals. You collaborate with teams in person and digitally within an office environment. Depending on the business unit, you may operate on-call as part of a 24/7/365 network operations environment.

WHAT OUR SENIOR NOC TECHNICIANS ENJOY MOST

• Perform routine and documented functions while troubleshooting escalations.
• Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts.
• Identify and execute processes and procedures and escalate as needed to resolve undocumented or complex issues.
• Collaborate with other groups to communicate issues and project statuses.

WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE

Required Qualifications

• Experience: Three or more years of experience in a monitoring or provisioning role in engineering or technical operations and network troubleshooting in a 24/7/365 operations center; Proven event management experience.
• Education: Associate degree in a related field or equivalent experience.
• Technical skills: Understanding of Cisco-based commands and maintenance, service, installation, fault isolation and troubleshooting; Familiar with high-speed data, Video, VOD, switch, LAN, WAN, OSI, model and routing protocols; Knowledge of MSO, telecommunications technologies, HFC, CPE, DNS, DHCP email and management systems; Monitoring or provisioning in engineering or technical operations, optical, TDM, Ethernet, MPLS and IP routing; Ability to use web portals, diagnostic tools, inventory tools, monitoring tools, ticketing systems and MSO billing systems; Experience with Microsoft Office.
• Skills: Analytical, organizational and interpersonal English communication skills;
• Abilities: Ability to read and follow documented MSAs and SLAs.

Preferred Qualifications

• Cisco or Juniper certification.

SPECTRUM ENTERPRISE CONNECTS YOU TO MORE

• Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning Culture: Company support in obtaining technical certifications.
• Dynamic Growth: Paid training and clearly defined paths to advance within the company.
• Total Rewards: Comprehensive benefits that encourage a work-life balance.

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ENO102 2024-32000 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.