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Do you have a passion for helping others? Looking for a Collections Recovery position that values integrity and teamwork? If so, you’ll fit right in with Spectrum’s Customer Service team!Spectrum maintains our 32 million customers by offering trailblazing products and services. Our goal is not only to exceed the expectations of our users, but our employees too!Spectrum’s Collections Recovery team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It’s a communication-focused job that allows you to showcase your real-time problem solving skills. You’d be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
LOCATION12238 Silicon Drive, Suite 129San Antonio, Texas 78249(near the intersection of IH-10 & De Zavala Road)
(Please note: training and working schedules could include evening, weekend and holiday hours.)
BE PART OF THE CONNECTION
As a Call Center Collections Professional, your focus is monitoring inbound and outbound call traffic to collect on bad debt accounts. You’ll communicate directly with customers in an attempt to resolve or collect debt using account research and investigation. It’ll be a highly collaborative team environment, colleagues supporting customers as well as each other!WHAT OUR CALL CENTER COLLECTIONS PROFESSIONAL ENJOY MOST
• Communicating with customers and assisting with their debt resolution• Working under minimal supervision • Being in an environment whose aim is to help you grow
ESSENTIAL RESPONSIBILITIES OF THE POSITION
• Actively and consistently support all efforts to simplify and enhance the customer experience.• Research accounts with debt and communicate with customers via phone.• Take action based on transaction characteristics as appropriate and necessary.• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.• Contact customers by phone in attempt to collect debt.• Demonstrate friendliness and professionalism when dealing with customers.• Answer inquiries for customers calling in regarding their unpaid debt.• Other duties as assigned to meet business needs.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
SPECTRUM CONNECTS YOU TO MORE
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CCO200 2024-29733 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.Full Time
Television & Broadcasting
$37k-47k (estimate)
02/29/2024
04/27/2024
spectrum.com
FOND DU LAC, WI
>50,000
1993
Public
$10B - $50B
Television & Broadcasting
Charter Communications is a Connecticut-based broadband connectivity company that offers spectrum internet, mobile, voice communication, and related services.