The Outbound Sales Representative is responsible for selling Spectrum Internet, Mobile, TV and Phone products to new customers and upselling existing Spectrum Residential customers via outbound calling in a call center environment.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Effectively sell Charter products and services to new and existing prospects.
• Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
• Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
• Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
• Act as a product consultant when promoting, recommending and selling the value of Spectrum Residential products and services.
• Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
• Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
• Ensure database information is accurate and complete.

Perform other duties as requested.

• REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge
• Ability to read, write, speak and understand English

Required EducationHigh School Diploma / GED or equivalent Required Related Work Experience and Number of YearsCall Center and/or Sales Experience 1 years WORKING CONDITIONS

• Office work environment where an employee may need to be seated for long periods of time while using a telephone headset and computer.
• Exposure to moderate noise levels.
• Ability to communicate orally in a clear, concise and professional manner
• Ability to listen and interpret the needs of the prospect
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
• Ability to show proper judgement and initiative
• Ability to pay close attention to detail
• Ability to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
• Ability to effectively use and multitask with a personal computer
• Ability to utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
• Ability to manage multiple prospects
• Must effectively work independently as well as with others
• Knowledge of commercial internet, video and data and telephone products and services
• Proficient in MS Office and related software applications

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person