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Patient service representative
Spectrum Health Rockford, MI
$40k-53k (estimate)
Full Time 2 Weeks Ago
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Spectrum Health is Hiring a Patient service representative Near Rockford, MI

Job Summary :

Provides clerical support to assist in the delivery of quality health care services. Essential Functions :

  • Serves as a concierge - greets and communicates with patients or visitors, including collecting payments and co-payments.
  • Performs clerical functions, including, but not limited to : answers telephone / switchboard; schedules routine patient appointments;

orders supplies; generates no-show and recall letters; processes / sorts mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing / resolution.

Performs patient registration and check-in : confirms patient demographic and insurance information; assists patients with kiosk registration.

Performs patient check-out : schedules follow-up appointments or confirms future appointments.

  • Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR / HER scanning.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications :

  • Required High School Diploma or equivalent
  • Preferred Vocational / Technical One year certificate from college or technical school (based on Corewell Health entity and department).

Physical Demands :

Pallet to Waist (6" from floor) >

5 lbs : Seldom up to 10 lbs

Waist to Waist >

5 lbs : Seldom up to 10 lbs

Waist to Chest (below shoulder) >

5 lbs : Seldom up to 10 lbs

Waist to Overhead >

5 lbs : Seldom up to 10 lbs

Bilateral Carry >

5 lbs : Seldom up to 10 lbs

Unilateral Carry >

5 lbs : Seldom up to 10 lbs

Pushing Force >

5 lbs : Seldom up to 20 lbs

Pulling Force >

5 lbs : Seldom up to 15 lbs

  • Sitting : Frequently
  • Standing : Occasionally
  • Walking : Occasionally
  • Forward Bend - Standing : Seldom
  • Forward Bend - Sitting : Occasionally
  • Trunk Rotation - Standing : Seldom
  • Trunk Rotation - Sitting : Occasionally
  • Squat : Seldom
  • Stair Climbing : Seldom
  • Reach - Above Shoulder : Seldom
  • Reach - at Shoulder or Below : Seldom
  • Handling : Occasionally
  • Forceful Grip >

5 lbs : Seldom

Forceful Pinch >

2 lbs : Seldom

  • Finger / Hand Dexterity : Frequently
  • Visual Acuity ¹

None No; Seldom Yes : Seldom

Primary Location

SITE - ICC Rockford - 8501 Meadow Creek - Rockford

Department Name

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

7 : 45 to 8 : 15

Days Worked

Week 1 : Sunday, Monday Week 2 : Friday, Saturday

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.

As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling

Last updated : 2024-04-26

Job Summary

JOB TYPE

Full Time

SALARY

$40k-53k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

05/08/2024

WEBSITE

spectrumhealthinc.com

HEADQUARTERS

West Palm Beach, FL

SIZE

<25

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The following is the career advancement route for Patient service representative positions, which can be used as a reference in future career path planning. As a Patient service representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service representative. You can explore the career advancement for a Patient service representative below and select your interested title to get hiring information.

If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

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Patient confidentiality must remain a primary concern.

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Know how to feel, express and receive gratitude.

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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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