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Patient service rep
Spectrum Health Stevensville, MI
$40k-53k (estimate)
Full Time 2 Months Ago
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Spectrum Health is Hiring a Patient service rep Near Stevensville, MI

Job Summary

Provides clerical support in complex matters to assist in the delivery of quality health care services.

Essential Functions

  • Responsible for complex patient / customer problem solving, including high level discernment when registering patients in treatment rooms.
  • Performs administrative functions, including, but not limited to : assists with patient check-out; schedules complex patient appointments, incoming / outgoing referrals, surgeries and tests, including medical record review of incoming referrals;

builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.

  • Obtains insurance authorizations and / or verifies that prior authorization has been obtained; assists with retroactive insurance denials / appeals.
  • Responsible for complex EMR / EHR scanning and Right Fax faxing and uploading to EPIC.
  • Responsible for identifying and reminding patients of health maintenance gaps.
  • Ability to perform the role of Patient Services Representative, Associate when necessary.
  • Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

Qualifications

  • Required High School Diploma or equivalent
  • 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required

Physical Demands

Pallet to Waist (6" from floor) >

5 lbs : Seldom up to 10 lbs

Waist to Waist >

5 lbs : Seldom up to 10 lbs

Waist to Chest (below shoulder) >

5 lbs : Seldom up to 10 lbs

Waist to Overhead >

5 lbs : Seldom up to 10 lbs

Bilateral Carry >

5 lbs : Seldom up to 10 lbs

Unilateral Carry >

5 lbs : Seldom up to 10 lbs

Pushing Force >

5 lbs : Seldom up to 20 lbs

Pulling Force >

5 lbs : Seldom up to 15 lbs

  • Sitting : Frequently
  • Standing : Occasionally
  • Walking : Occasionally
  • Forward Bend - Standing : Seldom
  • Forward Bend - Sitting : Occasionally
  • Trunk Rotation - Standing : Seldom
  • Trunk Rotation - Sitting : Occasionally
  • Squat : Seldom
  • Stair Climbing : Seldom
  • Reach - Above Shoulder : Seldom
  • Reach - at Shoulder or Below : Seldom
  • Handling : Occasionally
  • Forceful Grip >

5 lbs : Seldom

Forceful Pinch >

2 lbs : Seldom

  • Finger / Hand Dexterity : Frequently
  • Visual Acuity ¹ None No; Seldom Yes : Seldom

Primary Location

SITE - Fairview Professional Building - 5675 Fairview St - Stevensville

Department Name

Counseling Practice - CHS

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

8a-5p

Days Worked

Weekend Frequency

N / A

CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling

Last updated : 2024-05-10

Job Summary

JOB TYPE

Full Time

SALARY

$40k-53k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

05/29/2024

WEBSITE

spectrumhealthinc.com

HEADQUARTERS

West Palm Beach, FL

SIZE

<25

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The following is the career advancement route for Patient service rep positions, which can be used as a reference in future career path planning. As a Patient service rep, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient service rep. You can explore the career advancement for a Patient service rep below and select your interested title to get hiring information.

If you are interested in becoming a Patient Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Rep job description and responsibilities

Patient service representative explains policies and procedures to patients and refers them to the proper services.

03/13/2022: Brownsville, TX

Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

01/28/2022: Modesto, CA

Explain policies, procedures, or services to patients using medical or administrative knowledge.

12/29/2021: Sarasota, FL

Patient Service Representatives’ (PSRs) are responsible for performing a variety of daily office functions for a multi-physician hospital outpatient practice.

02/06/2022: Rock Island, IL

Patient confidentiality must remain a primary concern.

03/15/2022: Tuscaloosa, AL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Rep jobs

A patient service representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

03/18/2022: Miami, FL

A patient service representative works at the front desk of a hospital, clinic, or similar healthcare facility and provides customer support.

02/20/2022: Allentown, PA

Many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.

03/19/2022: Toledo, OH

Patient service specialists should maintain a systematic referral log to correlate patient referrals to other specialists.

01/07/2022: Rapid City, SD

Preparing patient admission and discharge documentation.

03/08/2022: Queens Village, NY

Step 3: View the best colleges and universities for Patient Service Rep.

Butler University
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