Employment Type

Full-Time

Why Work Here?

For over sixty years, we at Speco Technologies have dedicated ourselves to providing the latest innovations in video surveillance and electronic accessories, as well as the highest quality audio products for residential and commercial use. We have committed ourselves to providing affordable, dependable merchandise, delivering exceptional customer service, and offering extensive product training, technical and marketing support.

We are seeking a Technical Support Specialist to join our team!

Responsibilities:

· Provide Technical Support via phone/email/remote desktop to national distributors, licensed installers, IT staff and end users.

· Resolve issues for clients via phone, or electronically

· Test and verify functionality of Audio & CCTV Security equipment; support PC,MAC software and mobile applications.

· Track customer issues and resolutions within HubSpot ticketing system

· Provide assistance with computer software and hardware configuration, networking, security and network implementation

Qualifications:

· Minimum of a high school diploma/GED; Associates preferred or a Certification or Degree in Electronics (Engineering, Design and/or Research and Development) or Computer Sciences (Computer Hardware, Software, Networking and/or Programming) from a trade school or college

· Ability to speak and write clearly in English

· Knowledge of relevant products and networking

· Previous experience in IT, customer service, or other related fields

· Demonstrated proficiency in typing and grammar

· Ability to build rapport with clients

· Strong troubleshooting and critical thinking skills

· Team player

· Multi-tasking capabilities

· Positive and professional demeanor

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Amityville, NY 11701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Amityville, NY 11701: Relocate before starting work (Required)

Work Location: In person