Our office, Endodontic Associates of Michigan - Clarkston, is seeking a Patient Care Coordinator to join our busy specialty practice.

Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.

Your Responsibilities

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following: 

• Welcoming patients to the dental office 
• Maintaining accurate patient records
• Answering all incoming calls and redirecting them or keeping messages
• Check, sort and forward emails 
• Keep updates records and files
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.) 

As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.

Your Background

You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You’re an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following: 

• 1 year of proven experience as front desk representative/customer service, preferable dental experience
  • Willing to train a motivated individual without dental receptionist experience
• Familiarity with office machines (e.g fax, printer ect.) 
• Strong communication and people skills 
• Good organizational and multi-tasking abilities
• Problem-solving skills 
• Customer service orientation
• A high school diploma
• Desires to help your patients

 If this sounds like you, you will fit right in with the team! 

Why You Should Join Our Team 

A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.

We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Your Benefits & Perks:

• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage 
• Principal PPO Dental Insurance 
• Complimentary Life Insurance Policy 
• Short-term & Long-Term Disability 
• Pet Insurance Coverage
• 401(k) 
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off 
• Diverse and Inclusive Work Environment 
• Strong culture of honesty and teamwork

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