Description

Duties:

• Shows a positive, friendly attitude and respect toward patients, parents and office staff
• Responsible for opening and closing the office
• Updates patient information in the computer
• Maintains a system for “no-show” appointments
• Sends recall cards
• Backup for New Patient Calls
• Maintains a neat reception room, including disposal of outdated magazines and dispose of un-tasteful literature
• Keeps track of outstanding active patients without appointments
• Responsible for posting payments at the front desk and asking for payment if payment is due
• Communicates scheduling changes to all staff members
• Coordinates New Patients starts by assisting parents, completing contract and all necessary paperwork including payment
• Greets patients and makes them feel welcome in our office
• Answers all phone calls
• Checks messages throughout the day due to missed calls while assisting other patients – Assisting appointments at front desk is priority. Can let call go to VM
• Screen patients when they have an orthodontic emergency and schedule if needed
• Gives school excuses and appointment cards
• Make and distribute copies of the schedule
• As schedule changes occur in the workday, notifies the clinic
• Take responsibility of checking and correcting all patient status
• Sends letters to patients if needed and mails letters from the office
• Gather all patients e-mail
• Other duties as determined by Doctors and Manager
• Email debond pano to DDS
• Promptly reply to call email appointment request via email and phone call
• End of day task - financially

This person reports directly to the office manager and the Doctor

Benefits: Health Insurance, 401(k), uniform allowance, scheduled leave, and continuing education when available