Description

• Coordinate patient scheduling process to maximize doctor and hygiene production, coordinate incoming patient flow with clinical staff.
• Develop an in-depth understanding of our current treatment plans.
• Prepare financial treatment plans and present to patients.
• Answer patient questions and handle patient complaints, manage patient relations, investigate patient concerns, and educate patients of procedures.
• Follow-up with patients regarding doctor’s treatment plans and schedule appointments.
• Contact insurance companies to verify coverage and fee schedule. Complete insurance breakdown accurately and completely.
• Present fees and give estimates of treatment. Document financial arrangements and commitments to pay.
• Assist patients with completion of insurance forms.
• Communicates effectively with patients and addresses a variety of patient-needs
• Exercise good teamwork and partner with team to create good patient experience.
• Routinely assist with administrative duties.
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Navigate software without assistance.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedules and office policies.
• Must be flexible.
• Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
• May be required to travel between office locations. Must be insurable by the company’s insurance.
• Performs other related duties as necessary or assigned by management.

Requirements

Minimum Requirements:

• Working knowledge of dental terminology and practices.
• Must be comfortable in a fast paced, quickly changing environment.
• Strong organization, interpersonal and communication skills are essential.
• Comfortable interacting with the general public.
• As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.

Education and Experience:

• High School Diploma or equivalent
• Minimum one to three (1-3) years of relevant experience, preferably in a dental office.

Physical Requirements:

• Ability to sit, stand and walk for extended periods of time.
• Ability to lift up to 25 pounds.
• Excellent speaking and listening skills, requiring the perception of speech.
• Must have high finger dexterity to perform duties involving work on the computer.

Equipment Used:

• General office equipment (e.g. computer).