Description

Treatment Coordinator 

Reports to: Practice Managers

Duties include: 

• Deliver a distinctive patient experience with every patient both in person and over the phone
• Answer calls, and schedule new and existing patients for dental treatment
• Welcome patients into the office upon arrival, gathering necessary information such as patient demographics, insurance information, and updated health history.
• Maintain a clean and welcoming patient waiting area
• Collect patient payments and post them to their patient ledger
• Update necessary documents into patient chart 
• Outbound calls to patients for confirming upcoming appointments
• Additional duties as needed such as assisting with laundry, taking out the trash, refilling supplies in restrooms, and any other necessary tasks in our office
• Gives accurate and correct pricing based on treatment plan recommendations. 
• Helps to fill the schedule when needed by communicating 
• Ensures accurate charting and insurance information has been entered in correctly
• Answers any questions patient might have regarding treatment
• Attend all staff meetings, front office meetings, and daily huddles. 
• Representing the practice in a positive way inside and outside of the office.

Requirements

• At least 1 year of treatment coordinating experience is required 
• be self-motivated, organized, and have a positive attitude
• possess great understanding of dental terminology
• have excellent communication and written skills
• have excellent public relations skills
• work well with patients and team
• be experienced in delivering high-level customer service
• Committed to the position arriving on time daily and staying late as needed.
• Excellent computer skills including Microsoft Word, Excel, Teams, and Outlook