Customer Service & Fulfillment Specialist

SUMMARY

HOW YOU’LL MAKE A DIFFERENCE

• Manages daily printing, picking and fulfillment of Ecommerce orders to ensure same day production timeline.
• Manages customer service inquiries to ensure world class and timely customer experience including product warranty, returns and exchanges.
• Works with fulfillment to efficiently and thoroughly capture each order request in detail to support full order process successfully.
• Manages website back end including inventory, customer profiles, and replacement orders.
• Works in conjunction with production team to understand lead times, inventory levels, and all details required to fulfill orders on time with accuracy.

WHAT YOU NEED TO WIN

• Customer service mentality desiring to exceed our customer expectations with the best experience, product, and results.
• Driven attitude that wants to deliver results and hit goals that are set individually and for the team.
• Detail oriented with the ability to work both independently and within a tight-knit team.
• Excellent organization and time management skills; able to balance and prioritize multiple projects in a fast-paced environment and meet deadlines.
• Must be able to lift up to 25lbs.

Preferred Qualifications

• Minimum 2 years of customer service experience.
• Bachelor's degree in Business Administration, Marketing, or other related field, or equivalent work experience.
• PC proficiency in Microsoft Office, Oracle Systems and Shopify
• Excellent customer service and problem solving skills.
• Ability to communicate, both written and verbally, in a clear and professional manner.

California Base Pay Range : $19.50-$31.00 / hour

Benefits

Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include :

PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)

Dental and Vision plan

Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

401(k) Matching up to $5,000 plus company paid retirement plan fees

Profit Sharing Plan

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance program

Sick, Vacation and Paid Holidays

Employee discounts and perk program

Parental Leave

Specialized bike for new baby

Education and events reimbursement

For additional information on benefits and perks, please visit :

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation.

Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.

Last updated : 2024-05-18