Spay Illinois Pet Well Clinic is a nonprofit veterinary clinic on a mission to remove the financial barriers to veterinary care by making it accessible and affordable for everyone. Located in the southwest Chicago suburb of Lisle, Illinois, we operate a high-quality, high-volume spay/neuter center and a wellness clinic. Spay Illinois believes people love their pets and want the best for them. With this daily mindset, we exist to serve and share information with pet owners in a non-judgmental, respectful way.

We seek a full-time client service representative (CSR). The Client Service Representative (CSR) is the face of our organization. This team member is the bridge between our clients and the medical care their pets receive. They are customer-facing and typically the first point of contact. A CSR's role is vital to our organization. They cultivate a positive relationship between Spay Illinois and the individuals in our community looking for quality and accessible veterinary care. This team member provides outstanding customer service to the members of our community.

The CSR should be a compassionate individual who is motivated by serving underserved people and their pets. All levels of experience are welcome to apply, and mentoring is available.

Some of the requirements for this position are:

• Provide authentic customer service interactions and experiences that showcase care, empathy, and quality.
• Assist customers with setting appointments, checking in and out, filling prescriptions, answering questions, taking payments, and answering phones in our call center.
• You will be responsible for learning basic veterinary medical concepts, including but not limited to vaccine protocols and anesthetic risks.
• You will communicate with the public daily and in a professional manner.

Here is how Spay Illinois works for you:

• We offer you a competitive wage: $17 - $20 per hour, dependent on experience, with raises annually based on performance
• We reward your commitment:
• Generous employee pet discount after the first 90 days
• $350 in free veterinary services annually after the first year
• Exceptional benefits show our commitment to you as an employee and as a person:
• 401K retirement savings plan
• 70% employer-paid medical and dental insurance
• 100% employer-paid life insurance and long-term disability
• Six paid holidays per year
• Two weeks of paid time off per year
• Frequent team outings and events
• Ease your federal student loan burden. Because we are a nonprofit organization, you may qualify for Public Service Loan Forgiveness for federal student loans if you work with us.
• We promote a great work-life balance: long holiday weekends, no after-hour emergencies, and no late nights.

Spay Illinois is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: Employment decisions at Spay Illinois are made without regard to race, color, religion, Sex, sexual orientation, gender, identity, national origin, veteran or disability, status, or any other status protected by the laws or regulations in our locations of operation.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Lisle, IL 60532: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person